Program Support Assistant

Veterans Health Administration•Saint Louis, MO

23d

About The Position

This Program Support Assistant (PSA) position is within Patient Care Services (PCS), directly supporting the Associate Chief Nurse for the JC Inpatient service line and providing cross-coverage to services under the Office of the Associate Director for Patient Care Services (ADPCS). The role provides administrative, data-management, employee-relations, staffing, and program support to programs and services as needed. The PSA supports recruitment and employee actions, leave and timekeeping, scheduling, correspondence, reporting, equipment inventory, and residency and educational programs. The position uses AcuStaf scheduling and Temp Trak refrigeration systems, maintains calendars and virtual work sites, and extracts, analyzes, and presents staffing, patient-care, and compliance data for leadership. It also supports performance monitoring and trend analysis, employee appraisals and proficiency reports, labor-relations documentation, and personnel actions through the Manager Self Service portal. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework may be authorized; eligibility will be discussed during the interview. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized; the Critical Skills Incentive is not approved.

Requirements

U.S. citizenship.
For current or former federal employees subject to the time-in-grade requirement: 52 weeks at GS-05 for the GS-06 position.
One year of specialized experience equivalent to at least GS-05, such as providing administrative support; collecting, compiling, and tracking data and information; processing documents and reports; maintaining office files and records; performing automation duties using office software; and providing information and customer service.
Experience must be documented on the resume with job title, duties, month and year start and end dates, and hours worked per week.
Complete the application, questionnaire, and required online assessment.
Male applicants born after 12/31/1959 must meet Selective Service registration requirements.
Selected applicants must complete background/security investigation and online onboarding requirements and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

Provide administrative support to the Associate Chief Nurse for the JC Inpatient service line and cross-cover services under the Office of the ADPCS.
Manage recruitment processes and review staffing documents for new and replacement positions.
Enter and track personnel actions, upload supporting documentation, and communicate status updates to the service chief.
Manage employee actions, communications, leave, and timekeeping for the service chief's unit; support timekeeping staff across assigned units.
Provide guidance on leave policies, monitor leave usage trends, and generate reports for manning documentation.
Serve as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems.
Maintain calendars, schedule meetings and virtual meetings, and develop virtual work sites for documentation sharing and communication.
Prepare correspondence, reports, responses to suspense actions, congressional reports, and templates for communications with facility, VISN, and federal agencies.
Extract, analyze, and present data on staffing, patient care, and compliance; develop performance monitoring tools and trend analyses for leadership.
Conduct annual equipment inventories, report located items, and handle equipment requests and surveys; maintain equipment records.
Provide administrative support to residency and educational programs, including scheduling, tracking, accreditation paperwork, recruitment, and budgeting.
Support employee and labor relations by scheduling meetings, gathering evidence files, preparing Employee Relations packages, and preparing responses to AFGE information requests, grievances, and other materials.
Facilitate employee change-in-working-conditions memorandums, obtain signatures, and ensure packages are complete for submission.
Develop an annual list of employees requiring performance appraisals, quality-review appraisals, coordinate corrections with managers, and help ensure timely progress reviews.
Collect and review Title 38 proficiency reports for accuracy and completeness before submission.
Perform other related duties and additional duties as needed.