Program Support Assistant

Veterans Health Administration • Smyrna, GA

32d • Onsite

About The Position

The position is located at Member Services (MS), Resource Management (RM), Facilities and Logistics Division, Mail and Imaging Branch. The incumbent serves as the Lead Program Support Assistant (PSA) at the MS facility and provides support services program coordination and administrative support to the supervisor and lower level team members. The incumbent applies knowledge of rules, operations, and business practices to not only perform the daily operations but also to conduct quality control reviews; gather and track data; provide input to management reports; troubleshoot issues; provide recommendations for operational improvements; and contribute towards the development of local policies, procedures, and Standard Operating Procedures (SOPs).

Requirements

• Must be a U.S. Citizen to apply for this job.
• Complete all required steps in the process.
• Complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• May be required to serve a 1-year probationary period.
• Applicants who are current VA employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• For a GS-06 position you must have served 52 weeks at the GS-05.
• For a GS-07 position you must have served 52 weeks at the GS-06.
• A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization (for GS-06).
• One year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization (for GS-07).

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Conduct quality control reviews.
• Gather and track data.
• Provide input to management reports.
• Troubleshoot issues.
• Provide recommendations for operational improvements.
• Contribute towards the development of local policies, procedures, and Standard Operating Procedures (SOPs).
• Tracks Measures of Performance (MoP) and Measures of Effectiveness (MoE) through an operational quality metrics collection program.
• Participates in operations of all mailroom equipment that includes responsibility for repairs, researching new and replacement equipment, contacting vendors for preliminary information, preparing recommendations for upgrades, and new or replacement equipment.
• Utilizes electronic data processing systems as integral parts of material control, record, and data communications.
• Oversees and participates in MS imaging and scanning operations.
• Manages the evaluation of the internal standard operating procedures.
• Assists in the development and implementation of corrective action plans for continuous improvement.
• Participates in process improvement initiatives and ongoing Management efforts.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed