Program Support Assistant

Veterans Health Administration • Saint Cloud, MN

8d • Onsite

About The Position

This is a Program Support Assistant position within the Community Care Service at the Department of Veterans Affairs in St. Cloud, Minnesota. The position provides administrative and clerical support to help ensure efficient department operations, including processing and reviewing incoming clinical documentation and maintaining electronic medical records. The role supports the VA Midwest Health Care Network’s Whole Health System of care, which emphasizes personalized health plans, healing relationships, healing environments, and connection to Veterans’ communities.

The work is performed in an office setting and is mostly sedentary, with extended periods of computer use and typing. The regular schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. This is not a virtual position. Relocation and recruitment incentives, critical skills incentives, and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• Meet the GS-05 qualification requirement through one of the following: one year of specialized experience equivalent to GS-04; four years of education above high school in an accredited institution; or an equivalent combination of qualifying post-high-school education and specialized experience.
• Specialized experience includes administrative or clerical support such as preparing correspondence and reports and maintaining records; scheduling appointments, managing calendars, timekeeping, or coordinating meetings; using office automation software; and communicating with staff, management, and external stakeholders to relay information and resolve routine issues.
• Submit transcripts if education is used to qualify.
• Complete all required application steps, including an online assessment.
• Complete required background/security investigation and online onboarding.
• Participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
• Serve a one-year probationary period.
• Perform office work involving sitting, walking, standing, bending, carrying light items, and sometimes extended computer operation or typing; reasonable accommodation or workplace adjustment may apply.
• Meet all qualification requirements by the announcement closing date of 11/03/2026.

Responsibilities

• Process incoming records and sort them into documentation categories.
• Review paper and electronic fax copies and scan them into an electronic record format.
• Receive clinical documentation by download or scanning from an applicable documentation exchange tool; analyze documents and perform quality checks to determine relevance and identify the appropriate consult.
• Review and research medical reports from VA and community care providers or facilities; determine which documents should be included in the electronic medical record and seek guidance from a provider or supervisor as needed.
• Complete an initial review and quality check of all incoming medical records.
• Perform other related duties as assigned to support efficient department operations.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• VA may consider credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; credit must be requested and approved before appointment and is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED