Program Support Assistant
About The Position
The Program Support Assistant is organizationally located in the Mental Health and Behavioral Medicine Service Line at the Wilkes Barre Medical Center and works under the supervision of the Mental Health Associate Chief of Staff. The position provides administrative and program support to the service line, including policy support, data collection and analysis, provider credentialing and performance tracking, patient and staff assignments, timekeeping, training administration, appointment access and clinic utilization, staff access requests, and travel and training coordination. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. This is not a virtual position. The work is primarily sedentary, with routine walking to clinics as needed and occasional slight physical effort.
Requirements
- U.S. citizenship is required.
- Applicants must complete the application, questionnaire, and required online assessment.
- For current federal employees who held a GS grade within the past 52 weeks, GS-06 applicants must have 52 weeks at GS-05 and submit documentation demonstrating time-in-grade eligibility.
- One year of specialized experience equivalent to at least GS-05, such as improving work operations; scheduling, coordinating, planning, and maintaining events, calendars, meetings, committees, or conferences; using word processing, spreadsheet, and database software; performing timekeeping for a large group; or purchasing, certifying, and reconciling supplies, services, and invoices.
- There is no educational substitution at this grade level.
- Male applicants born after December 31, 1959, must meet Selective Service registration requirements.
- Selected applicants are subject to background and security investigation, online onboarding, and pre-employment identification requirements.
- Applicants tentatively selected for a testing-designated VA position are subject to urinalysis; refusal results in denial of employment.
- Participation in the seasonal influenza vaccination program is required for VA health care personnel.
- The position requires a one-year probationary period or two-year trial period.
Responsibilities
- Assist with initiating or revising administrative policies for professional services.
- Collect data, prepare clinic grids, and analyze data for physician Pay for Performance.
- Maintain provider credentialing and performance binders and enter Periodic Performance Reviews (PPRs).
- Manage Patient Centered Management Model (PCMM) assignments and maintenance, aligning staff and patients according to leadership guidelines.
- Assist with Behavioral Health Interdisciplinary Partners (BHIP) team modifications and coordinate BHIP team meetings.
- Perform primary timekeeping duties for mental health staff in the VA Time and Attendance System (VATAS).
- Oversee completion of provider educational requirements as a Talent Management System Administrator.
- Support and coordinate with the Associate Chief of Staff, Administrative Officer, and Community Based Outpatient Clinic Program Manager to optimize appointment access and clinic utilization.
- Respond to Mental Health Service Line Human Resources requests by registering incoming and outgoing staff in the Electronic Permission Access System (ePAS) and ensuring appropriate computer keys and access are assigned.
- Assist providers with paperwork and processes for approved travel and training, and track related activity.
Benefits
- The federal employee benefits package provides access to benefits for employees and their families; specific eligibility depends on position type.
- VA may credit qualifying job-related non-federal experience or active-duty uniformed military service toward the annual leave accrual rate, if requested and approved before appointment; approval is not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
