Program Support Assistant

Veterans Health Administration • Mather AFB, CA

8d • Onsite

About The Position

This nonsupervisory position is located in Nursing Service at the Department of Veterans Affairs’ Veterans Integrated Service Network 5, Health Services Area 5.2, serving VA Northern California Health Care System. The position reports to the Supervisory Administrative Officer, Nursing Service/Associate Director for Patient Care Services, with a dotted-line reporting relationship to the Nurse Manager, Patient Flow. It has no direct reports.

The incumbent provides specialized administrative and program support to the Patient Flow team within Nursing Service. Support areas include Patient Flow, Staffing Methodology, staffing variance monitoring, Nursing Service recruitment support, education and training coordination, and related administrative processes. The work includes reviewing and maintaining information, supporting meetings and follow-up, communicating staffing information, and helping maintain accurate administrative records to support timely staffing decisions.

The work is primarily sedentary, although some assignments involve walking between offices or work areas, stair climbing, bending, stooping, and carrying lightweight files or documents. The position is not virtual. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Applicants must meet federal employment requirements, including U.S. citizenship and applicable qualifications. A one-year probationary period is required.

Requirements

• U.S. citizenship.
• For current or former federal employees subject to the Time-In-Grade requirement, 52 weeks at GS-06 for the GS-07 position by the announcement closing date.
• One year of specialized experience equivalent to at least GS-06, including relevant administrative support, information review, staffing information management, meeting documentation and follow-up, and communication of staffing information.
• Specialized experience must be documented in the resume or application package.
• Meet applicable pre-employment requirements, including background/security investigation, onboarding, and influenza vaccination program requirements.
• Serve a one-year probationary period.
• Selective Service registration is required for males born after December 31, 1959.

Nice To Haves

• At least one year of experience working with a Patient Flow Unit or using information systems such as Bed Management System (BMS) or Emergency Department Integration Software (EDIS).

Responsibilities

• Review and audit Patient Flow information for completeness, accuracy, and consistency, and identify missing, inconsistent, or potentially inaccurate information.
• Organize, maintain, and compile staffing-related information for Patient Flow and Nursing Service leadership, and respond to requests for information within assigned responsibility.
• Prepare or assist with meeting materials; record detailed minutes; identify and track administrative action items; and follow up with responsible parties on outstanding actions and due dates.
• Maintain, retrieve, review, and update administrative and operational information in systems used to support Patient Flow and Nursing Service activities.
• Monitor staffing information across nursing units, review data for discrepancies or changes requiring attention, and communicate relevant information to appropriate Nursing Service officials.
• Maintain administrative records related to assigned education, training, and program activities, and follow up on incomplete actions or outstanding requirements.
• Provide individual or group instruction on established processes and help users understand system requirements and procedures.
• Coordinate follow-up on administrative discrepancies and obtain or verify information needed to maintain accurate staffing records and support timely staffing decisions.
• Provide status information on outstanding administrative actions to the Nurse Manager, Patient Flow, Supervisory Administrative Officer, or other appropriate officials.

Benefits

• Federal employee benefits package; specific benefits depend on position eligibility.
• Potential credit toward annual leave accrual based on prior work or military service, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed