Program Support Assistant

Veterans Health Administration • Temple, TX

5d • Onsite

About The Position

The Program Support Assistant provides administrative and program support to Mental Health and Behavioral Medicine Service leadership and staff. The role coordinates office operations, maintains records and reports, tracks program data, supports human resources and credentialing activities, prepares correspondence, and provides customer service to Veterans, employees, and stakeholders.

The assistant supports service leadership by coordinating administrative activities and assignments, monitoring projects and workflow, and maintaining organized program information. The role uses automated office systems and Microsoft Office applications—including Word, Excel, and PowerPoint—to prepare reports, correspondence, spreadsheets, presentations, and other administrative documents. The assistant serves as a point of contact for internal and external customers and helps gather, analyze, and communicate information in support of leadership decisions and program operations.

The position is full-time, Monday through Friday, with work schedules of 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. It is not a virtual position. The work does not inherently require physical abilities that cannot be performed with accommodation or workplace adjustment. A one-year probationary period is required.

Requirements

• One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression.
• Experience providing administrative support to managers or executives; maintaining records, reports, and correspondence; using office automation software; coordinating assignments, projects, or workflow; responding to inquiries and providing customer service; and communicating effectively orally and in writing.
• Must be a U.S. citizen.
• Must complete the required application, questionnaire, and online assessment.
• Subject to background/security investigation and online onboarding requirements.
• Must participate in the seasonal influenza vaccination program as a Department of Veterans Affairs Health Care Personnel employee.
• Must serve a one-year probationary period.
• No educational substitution is available at this grade level.

Responsibilities

• Provide administrative support to service leadership and coordinate administrative activities and assignments.
• Plan, distribute, track, and monitor assignments, projects, and workflow to support timely completion of organizational priorities.
• Maintain, organize, and manage records, reports, correspondence, and other program information.
• Use automated office systems and Microsoft Word, Excel, and PowerPoint to prepare reports, correspondence, spreadsheets, presentations, and other administrative documents.
• Serve as a point of contact for internal and external customers, respond to inquiries, and provide information about office programs, procedures, and services.
• Communicate with staff, Veterans, family members, and other stakeholders to provide guidance, explanations, and administrative assistance.
• Gather, compile, analyze, and communicate information to support leadership decision-making and program operations.
• Maintain the confidentiality of sensitive information and demonstrate integrity and professionalism.
• Work effectively amid changing priorities and stressful situations while maintaining tact, diplomacy, and positive working relationships.

Benefits

• Federal employee benefits package available to eligible employees and their families; specific benefits depend on position type and should be confirmed with the hiring agency.
• Newly appointed federal employees may request credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is not guaranteed and must occur before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed