Program Support Assistant

Veterans Health Administration • Tampa, FL

30d • Onsite

About The Position

The Program Support Assistant (PSA) works in the Social Work department at James A. Haley Veterans' Healthcare System. The PSA is responsible for performing administrative assistance involving support of the Non-Institutional Care (NIC) program, also known as Personal Care Services (PCS), within the Geriatrics & Extended Care (GEC) Programs. This position is located under the guidance of the Social Work Service, GEC. The PSA performs a wide variety of clerical, administrative, and technical duties and responsibilities in direct support of seven (7) PCS Programs: Homemaker/Home Health Aide (H/HHA), Respite, Community Adult Day Health Care (CADHC), Veteran Directed Care (VDC), Community Nursing Home (CNH), Community Care Network (CCN), and the State Veterans' Home Program (SVH). These programs are available for all eligible Veterans enrolled with Veteran Health Administration (VHA) and are intended to accommodate the increasing needs for the aging Veteran population to assist with remaining in a home environment safely in lieu of nursing home level care.

Requirements

• Excellent relational and communication skills.
• Advanced knowledge of and experience with the Computerized Patient Record System (CPRS), Consult Tool Box (CTB), Health Share Referral Manager (HSRM), Consult Tracking Manager (CTM), Microsoft Teams, Word, and Excel.
• Excellent oral and written communication skills.
• Ability to work with others.
• Time management skills.
• A high level of judgment.
• Independence of action.
• General latitude for decision making.
• Knowledge of information sources confirming complex questions, policies, and procedures within the PCS Programs.
• Extensive knowledge and understanding of the organization, regulations, methods, and the other tools or resources of management.
• U.S. Citizen to apply.
• Complete all required steps in the process, including application, questionnaire, and online assessment.
• Tentatively selected applicants for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Complete an online onboarding process.
• Provide acceptable form(s) of identification to complete pre-employment requirements.
• Participate in the seasonal influenza vaccination program.
• Serve a 1-year probationary period.
• One year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation.
• Examples of specialized experience include: Maintaining an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, compliance strategies, etc. Completing data related tasks such as entering, gathering, pulling, tracking, and summarizing program statistics and other data as needed to support the programs and communicates information to appropriate stakeholders for further action. Typing a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style. Coordinating activities with other administrative support staff and departments to ensure efficient flow of work. Performing any items pertaining to timekeeping operations for the needs of the service.

Nice To Haves

• The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Responsibilities

• Performing administrative assistance involving support of the Non-Institutional Care (NIC) program, also known as Personal Care Services (PCS), within the Geriatrics & Extended Care (GEC) Programs.
• Performing a wide variety of clerical, administrative, and technical duties and responsibilities in direct support of seven (7) PCS Programs: Homemaker/Home Health Aide (H/HHA), Respite, Community Adult Day Health Care (CADHC), Veteran Directed Care (VDC), Community Nursing Home (CNH), Community Care Network (CCN), and the State Veterans' Home Program (SVH).
• Completing authorizations for personal care to local Home Health Aide agencies, Area Agency Agencies, and contracts with local community nursing homes.
• Ensuring the accuracy of authorized services.
• Coordinating bi-annual patient satisfaction surveys to be sent to Veterans enrolled in the various programs.
• Assisting the Section Chief and Program Coordinator in preparing graphs and reports to management on the success of these programs.

Benefits

• Competitive salary
• Regular salary increases
• Potential for performance awards
• 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
• Traditional federal pension (5 years vesting)
• Federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed