Program Support Assistant

Veterans Health Administration•Durham, NC

19d

About The Position

The incumbent serves as a Program Support Assistant to the Lead Care Coordinator and staff of the Home Telehealth (HT) Program. The role involves varied, non-routine data-handling and coordination for program patients and serves as a point of contact for patients, medical center staff, Mid-Atlantic Healthcare Network (VISN 6) staff, community agencies, and other contacts. The position supports program operations by collecting, compiling, and tracking statistical information; processing documents and reports; retrieving information from varied sources using software applications; and assisting with program studies and reporting. It maintains patient data and incoming-data protocols, tracks program effectiveness and role implementation, helps staff stay informed about HT Decision Support System codes and clinic names, and compiles monthly workload reports. The assistant also supports communication about patient census and program issues, participates in quality-improvement activities, and provides administrative, clinical, and technical reports to the VISN 6 Network Office and HT Program. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework may be authorized; the position is not virtual. Relocation and recruitment incentives are not authorized.

Requirements

One year of specialized experience equivalent to at least the GS-06 level, providing administrative and program support directly related to or in support of human-subjects medical or clinical research studies or programs.
Qualifying experience must include relevant activities such as supporting clinical research, collecting and compiling clinical research or study data, maintaining program records and protocols, coordinating participant or patient activities, or ensuring compliance with applicable protocols, policies, and procedures.
A resume must include complete information for each job entry, including employment dates, duties performed, and/or total hours worked per week.
U.S. citizenship is required.
Selective Service registration is required for males born after December 31, 1959.
Applicants must complete the application, questionnaire, and required online assessment.
Selected applicants must complete a background/security investigation and online onboarding, and provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
A one-year probationary period is required.
There is no educational substitution at this grade level.

Responsibilities

Collect, compile, and track statistical information in support of program operations and assess status or outcomes against performance measures, goals, and objectives.
Receive and process documents and reports in accordance with established procedures.
Use software applications to gather information from a wide variety of sources and prepare reports.
Assist with planning, reviewing, and reporting data and statistical results of program studies.
Establish protocols for incoming data, organize and maintain patient data, and retrieve computerized data.
Track and trend issues related to program effectiveness and role implementation.
Help ensure staff are aware of current HT Decision Support System codes and clinic names used by the program.
Use statistical data to compile monthly workload reports for program staff.
Assist the Care Coordinator in keeping the HT Clinical Program Director informed about patient census and changes or problems.
Participate in program quality-improvement activities and offer performance-improvement advice to staff.
Provide reports on administrative, clinical, and technical aspects of HT to the VISN 6 Network Office and HT Program.
Serve as a point of contact for patients, medical center staff, VISN 6 staff, community agencies, and others contacting the office.