Program Supervisor - Brooklyn

YAI • Brooklyn, NY

8d • Onsite

About The Position

The Program Supervisor provides staff training, mentoring, and supervision for 10–25 direct and/or indirect reports, or as needed based on program requirements. The role oversees program operations and quality assurance, ensures compliance with New York State regulations, oversees clinical programming, advocates for the people supported, and serves as a liaison with families. The position is based in Brooklyn and supports programs including Brooklyn Supportive Units, two IRA locations, and Sheepshead Bay.

The supervisor helps ensure the health, safety, and habilitation of the people supported, while maintaining effective communication among staff, families, interdisciplinary teams, and other relevant supports. The role also oversees staff development, documentation, incident processes, financial systems, and program budgets. Responsibilities may change to meet department needs, under the supervision of a supervisor or manager.

Requirements

• Prior supervisory experience required.
• Strong interpersonal and problem-solving skills.
• Well-developed writing skills.
• Takes initiative.
• Highly flexible personality type.
• Flexibility to respond to calls and programmatic needs beyond regular work hours.
• Proficient in Microsoft Office.
• Ability to learn and use Workforce Management software to carry out essential business processes.

Nice To Haves

• BA/BS strongly preferred.
• Prior Direct Support Professional experience preferred.
• Background supporting people with intellectual or developmental disabilities or mental health needs preferred.
• Valid driver’s license preferred depending on location.

Responsibilities

• Ensure the health, safety, and habilitation of the people supported in accordance with agency philosophy and department practices.
• Ensure an appropriately and therapeutically documented level of supervision in residences, day programs, and community settings.
• Provide program or floor coverage when necessary.
• Promote and maintain program excellence.
• Develop professional, empathic relationships with family members and include them in the team process.
• Lead and facilitate interdisciplinary team and staff meetings to support effective communication.
• Attend regional and agency supervisor meetings, or other meetings as directed by the supervisor.
• Attend and actively participate in planning meetings for the people supported.
• Foster interagency collaboration and bring the organizational culture to life.
• Help maintain a work environment free from harassment and discrimination.
• Participate in hiring by interviewing and selecting staff appropriate to program needs.
• Maintain direct relationships with staff and build staff morale.
• Support staff professional development through regular supervision, training, and evaluations.
• Supervise staff to ensure they meet the needs of the people supported and agency standards.
• Use participatory management and foster the Open-Door Policy.
• Maintain oversight and compliance of systems relevant to the role and responsibilities.
• Foster professional communication among program, agency, and external supports.
• Oversee financial systems, maintain records for the people supported and program expenditures, and operate the program within budgetary guidelines.
• Maintain a safe environment and report hazardous conditions.
• Ensure completion and maintenance of paperwork and written records related to individual treatment, including medical and treatment records, progress reports, data collection, behavior and incident reports, billing records, and written communications.
• Report and monitor incidents and assist with investigations.
• Perform responsibilities as they currently exist or may change to meet department needs, under the supervision of a supervisor or manager.

Benefits

• DailyPay available.
• Tuition reimbursement.
• Medical and dental insurance, with family and more extensive medical plan options, and vision coverage for full-time positions.
• Paid vacation, holiday, and sick time, depending on time type.
• 403(b) retirement plan with employer matching contributions.
• Life insurance and long-term disability insurance.
• Discounts on travel, entertainment, wireless services, shopping, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager