Program Supervisor Health Home/HH Plus
About The Position
The Program Supervisor provides direct oversight and supervision of the Care Coordination Team and ensures the program maintains Medicaid compliance, manages monthly billing processes, and uses health information technology to inform practice. Working with the Director for Care Coordination and Health Homes, the Supervisor guides the program toward achieving Health Home goals. The role includes significant supervisory, administrative, and program management responsibilities, ensuring the team meets contractual obligations and contributes to a client-centered, outcome-oriented culture committed to continuous quality improvement. The Supervisor provides clinical and administrative oversight, staff development, quality assurance, operational support, crisis response, documentation and billing oversight, reporting, and representation in local and state meetings. The position is based at the 2681 Marion Avenue Residence in the Bronx, New York.
Requirements
- Licensed mental health professional: LMHC, LMSW, or LCSW.
- Four years of experience working with people with serious mental illness to supervise services for Medicaid recipients with chronic medical and mental health issues.
- Knowledge of Health Home regulations.
- Comfort working with clients in the field.
- Excellent communication skills.
- Ability to multitask and prioritize work.
- Ability to supervise staff within a culture of accountability.
Responsibilities
- Provide clinical and administrative supervision to Care Coordinators, monitor performance, train staff in new skills, and coach staff in the field and office.
- Recruit and hire staff; assess staff skills; develop individualized training plans; and recommend internal or external workshops and trainings.
- Track staff activities, including outreach, intake, assessment, service planning and delivery, referrals and community linkages, follow-up, collaboration with collateral contacts, documentation, confidentiality, and contact standards.
- Develop and implement performance improvement plans, manage progressive discipline as needed, and write and deliver performance appraisals.
- Conduct quality assurance reviews to assess service quality and effectiveness and ensure member charts and documentation comply with Health Home agreements.
- Develop and implement action plans to improve staff effectiveness and efficiency.
- Oversee care provided by the care management team through case conferences, field visits, and customer service calls.
- Respond to inpatient and emergency room admission alerts and contact medical providers or hospitals for admission and discharge information.
- Assist with planning and implementing operational procedures and provide program management with ongoing operational feedback.
- Serve as the point of contact for crisis intervention services and maintain 24/7 availability for staff and client emergencies.
- Ensure staff maintain clinical documentation and records in accordance with HIPAA regulations.
- Use multiple Electronic Health Record systems and maintain client assignments and rosters.
- Review billable contact notes and ensure monthly billing is submitted to the Office Manager by the end of the first business day of each month.
- Prepare weekly, monthly, and quarterly program reports for the Program Director and Assistant Director.
- Develop, deliver, and participate in ongoing professional trainings.
- Represent PCMH at local and state meetings as required.
- Perform other duties as assigned by the Program Director and/or Executive Management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
