Program Supervisor, Youth Residential Programs

Thompson Child & Family Focus • Matthews, NC

3d • Onsite

About The Position

The Program Supervisor works in Thompson’s Residential department and provides day-to-day oversight of assigned programs, staff, and related responsibilities. The role includes hands-on operational oversight and accountability for program performance. Success is measured through financial performance, staff retention and engagement, and program outcomes and quality. Program Supervisors are expected to model the Leadership Pipeline principles as a Leader of Others.

This is an in-person position. Schedules vary to meet program needs, and supervisors rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week. Supervisors also participate in a rotating weekend on-call schedule.

Requirements

• Bachelor’s degree.
• Two years of verified work experience as a high-performing individual contributor in a related field.
• Exposure to leadership or management through short-term project management, coordination, training, or leadership positions.
• Demonstrated capacity and coachability for future growth and development as a leader.
• Valid driver’s license.
• Must meet any credentialing, licensing, and privileging standards applicable to the program(s) led.
• Must pass a drug screening test and an extensive background check.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Provide day-to-day oversight of assigned programs and staff.
• Oversee program operations hands-on and maintain accountability for assigned program performance.
• Support program performance across financial results, staff retention and engagement, and program outcomes and quality.
• Model Leadership Pipeline principles as a Leader of Others.
• Rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week to meet program needs.
• Participate in a rotating weekend on-call schedule.

Benefits

• Three weeks of paid time off in the first year and 10 paid holidays.
• Health, dental, and vision insurance options.
• Short-term and long-term disability insurance options.
• Life insurance options.
• 401(k) match.
• Education reimbursement.
• Referral bonus eligibility.
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
• Eligibility to apply for the state loan repayment program, which repays up to $50,000 of student loans.
• Paid time off for volunteering in the community.
• Free EAP services.
• Mileage reimbursement.
• iPhone and laptop provided for eligible roles.
• Multiple opportunities for growth.
• Ongoing, structured leadership development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager