Program Supervisor, Youth Residential Programs

Thompson Child & Family Focus•Matthews, NC

13h•$55,000 - $58,000•Onsite

About The Position

The Program Supervisor oversees the day-to-day operations of assigned residential programs and staff, with accountability for program performance. Success is measured by financial performance, staff retention and engagement, and program outcomes and quality. The supervisor is expected to model the Leadership Pipeline principles as a Leader of Others. The role involves hands-on operational oversight. Schedules vary according to program needs, and supervisors rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week. The position also participates in a rotating weekend on-call schedule and is performed in person. Thompson provides trauma-informed and evidence-based or evidence-informed services for children ages 0–18 and their families across prevention, mental health services, and foster care.

Requirements

Bachelor’s degree.
Verified two years of work experience as a high-performing individual contributor in a related field.
Exposure to leadership or management through short-term project management, coordination, training, or leadership positions.
Capacity and coachability for future growth and development as a leader.
Valid driver’s license.
Meet credentialing, licensing, and privileging standards applicable to the program(s) led.
Pass a drug screening test and an extensive background check.

Nice To Haves

Supervisory experience is preferred.
Passion for working with youth and adolescents.
Enjoyment of making an impact on others’ lives.
Alignment with Thompson’s values of Excellence, Innovation, Commitment, Caring, and Integrity.

Responsibilities

Provide day-to-day oversight of assigned residential programs and staff.
Maintain operational accountability for the performance of assigned program(s).
Support program performance across financial results, staff retention and engagement, and program outcomes and quality.
Model Leadership Pipeline principles as a Leader of Others.
Rotate shifts between 6:00 a.m. and 10:00 p.m. throughout the week to meet program needs.
Participate in a rotating weekend on-call schedule.

Benefits

Starting pay range of $55,000–$58,000 annually.
Three weeks of paid time off in the first year and 10 paid holidays.
Health, dental, vision, short-term disability, long-term disability, and life insurance options.
401(k) match.
Education reimbursement.
Referral bonus.
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service.
Eligibility to apply for the state loan repayment program, which repays up to $50,000 of student loans.
Paid time off for volunteering in the community.
Free EAP services.
Mileage reimbursement.
iPhone and laptop provided for eligible roles.
Multiple opportunities for growth.
Ongoing, structured leadership development and growth opportunities.