Program Supervisor

Community Bridges, INC • Phoenix, AZ

9d

About The Position

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency providing residential, outpatient, inpatient, patient-centered medical home, medication-assisted treatment, and crisis services throughout Arizona. Its programs serve people experiencing crisis, opioid use disorder, homelessness, and mental illness, using evidence-based models for prevention, education, and treatment.

The Program Supervisor oversees day-to-day program operations and guides assigned staff through training, scheduling, skills and knowledge verification, and enforcement of agency policies and procedures. The role also provides direct services to members as needed, participates in staffing, and shadows staff for quality assurance. The supervisor represents the program and agency, coordinates with community partners, assists with program presentations, and may attend funder meetings.

The Program Supervisor is accountable for HMIS data quality and for ensuring staff complete daily staffing emails, service transactions, case notes, and other documentation according to program procedures and CBI policy. The supervisor continuously reviews HMIS reports.

Requirements

• High school diploma or GED.
• At least one year of experience in the behavioral health field.
• For Housing program staff: a current, valid Arizona driver's license in good standing.
• For Housing program staff: a clear 39-month Motor Vehicle Record (MVR).
• Behavioral Health Technician status in accordance with A.A.C. R9-10-101.33 and CBI Clinical Policies and Procedures.

Nice To Haves

• Associate degree or higher in a field related to behavioral health.
• At least six months of recovery from substance use and/or mental health disorders.
• Fingerprint Clearance Card.
• Peer Certification, if applicable.

Responsibilities

• Oversee the day-to-day operations of the program.
• Guide assigned staff, including providing training and scheduling and verifying their skills and knowledge.
• Ensure staff adhere to agency policies and procedures.
• Provide direct services to members as needed.
• Participate in staffing and shadow staff for quality assurance purposes.
• Represent the program and agency positively.
• Coordinate with community partners.
• Assist with program presentations.
• Participate in meetings with the funder when determined necessary.
• Ensure HMIS entries are accurate and complete.
• Ensure staff complete daily staffing emails, service transactions, and case notes according to program-specific desktop procedures.
• Ensure staff thoroughly document their efforts according to CBI policy and procedure.
• Continuously review HMIS reports.

Benefits

• Generous paid time off accrual, described as five weeks.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance.
• Supplemental insurance plans.
• Hospital indemnity and critical illness plans.
• Pet insurance.
• Dependent Care Savings.
• Health Care Savings.
• 401(k) with employer match; 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs.
• Incentives.
• Competitive pay rates.
• Ongoing training and support and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED