(INTERNAL ONLY) Program Supervisor (Non Clinical)

The Family Care Network Inc. • San Luis Obispo, CA

9d • $70,304 - $105,456 • Onsite

About The Position

The Program Supervisor (Non-Clinical) is a leadership position responsible for overseeing daily operations and the coordination of service programs. This position involves supervising a team of direct service staff, ensuring adherence to program protocols and regulatory requirements, and collaborating with other departments to optimize program effectiveness and outcomes.

Requirements

• Bachelor’s degree in Social Work, Psychology, or a related field required, Master's degree preferred
• Direct experience and knowledge of Behavioral Health and Social Services Core Practices in settings such as outpatient clinics, facilities, and/or community-based organizations
• Requires demonstrated leadership ability
• Knowledge of relevant regulations, compliance standards and best practices
• Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
• Excellent communication skills (verbal, written, and interpersonal)
• Excellent time management, organizational and multi-tasking skills
• High level of accuracy and attention to detail
• Ability to maintain discretion and confidentiality with sensitive information

Responsibilities

• Provide supervision to staff, including reviewing cases, offering guidance and therapeutic interventions to assist in providing evidence-based, culturally responsive client services.
• Provide support and guidance in managing client risk situations. Ensuring that supervisees have the necessary skills and resources to respond effectively to situations that pose a potential risk to the client and/or staff.
• Review required documentation, supporting staff with completing all paperwork within the agency timelines and confirming that documentation meets agency and contractual requirements.
• Manages administrative tasks related to supervision, including documenting supervisees’ progress, performance evaluations, compliance with organizational policies and procedures related to client care and employment.
• Monitor the quality of services provided by supervisees through case reviews, observation, and feedback. Address any clinical concerns, risk management issues, or areas for improvement.
• Support their staff in participating in training and professional development opportunities, to enhance their clinical knowledge and skills and to ensure the delivery of high-quality services in accordance with best practices and standards of care.
• Ensure supervisees adhere to ethical standards, professional codes of conduct, and legal regulations while providing client services. Address ethical dilemmas and boundary issues that may arise in clinical work.
• Encourage interdisciplinary collaboration and communication among treatment team members to ensure coordinated care for clients.
• Collaborate with program director to monitor budgets, allocate resources, and track expenses effectively to support program activities and priorities. Take corrective actions as needed to ensure adherence to financial constraints.
• Participate in professional networking and collaboration with other contractual and/or community organizations, and referral sources to enhance services and resources available to clients.
• Participate in professional development activities and training to stay informed and current about Evidenced Based practices to support high quality and innovative client services.
• Other duties and projects as assigned.

Benefits

• FCNI will cover 75% of employee's premium and 60% of employee's dependent’s premium on the primary plan offered-Cigna PPO Health Benefit, Vision and Dental PPO.
• HSA & AFLAC plans available
• 403(b) plan which allows employees to contribute a portion of their salary pre-tax toward their retirement with a monthly employer match. Eligibility provisions apply.
• 13 paid holidays annually
• 17 days of PTO accrued annually (increases at the beginning of 4 years of service)
• Mileage reimbursement $0.725 cents per mile

What This Job Offers

• Job Type: Full-time
• Career Level: Manager