Program Coordinator - PS3 (Agency Internal Only)

State of Washington•Thurston County – Olympia, WA

5d•Hybrid

About The Position

The Program Coordinator supports the agency mission by providing coordination and consultation for the agency’s customer-facing programs, including the technical assistance program (TAP), the financial assurance program (FA), and the underground storage tank (UST) and heating oil loan and grant programs. This position reports to the Project Planning & Programs Supervisor. The role will serve as the staff lead for the administration of the agency’s state environmental protection agency (SEPA) related actions. This position is responsible for coordinating with the public participants of the programs, and contracted professionals who provide services under the agency’s financial assurance, and loan and grant programs. The duties associated with this role include coordinating program implementation with senior staff and providing specialized consultation to members of the public, scheduling program activities, maintaining program technical assistance for participants, and reviewing their eligibility for the Technical Assistance Program. The incumbent is responsible for providing support with program coordination for each of the following agency’s programs: the Financial Assurance Program, the UST Loan and Grant Programs, and the HO Loan & Grant Program. Other duties include maintaining administrative assistance for participants of the Heating Oil Insurance Program (HOIP).

Requirements

Six (6) years of experience in planning, policy analysis, coordination and consultation with a variety of private agencies, organizations, and/or levels of government.
Associates degree and four (4) years of experience in planning, policy analysis, coordination and consultation with a variety of private agencies, organizations, and/or levels of government.
Bachelor's degree or higher and two (2) years of experience in planning, policy analysis, coordination and consultation with a variety of private agencies, organizations, and/or levels of government.
Equivalent combinations of education, professional experience, military service, public service, or other qualifying education may be substituted year for year for experience.
Knowledge of planning principles, techniques, environmental laws, policies and programs.
Knowledge of governmental administrative structure at local and state levels.
Excellent communications skills, both written and oral.
Able to evaluate information and make definitive decisions in compliance with state requirements.
Able to multi-task in a fast-paced environment.
Able to deal well with stress and difficult clients.
Able to interpret and apply applicable rules, regulations, and policies.
Able to establish and enhance collaborative working relationships with a wide variety of internal and external stakeholders.
Able to maintain strict confidentiality and ethical behavior at all times.
Able to learn and understand the language and concepts of our agency’s DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful and inclusive workplace.
Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment.
Participate and behave in a manner that creates trust and builds working relationships and promotes teamwork and collaboration in the work environment.
Demonstrate the understanding that all people are valued, contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community.
Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization.
Able to model and champion our culture and values, including cultivating a shared strategic vision, developing people, driving results, fostering learning, building relationships, fostering teamwork and collaboration, communicating effectively, making things happen as a public servant, leading and navigating change, embracing and embedding inclusion in decision making.
Effective Communications, Verbal Skills: Uses professional phone etiquette while answering multi-line telephones, taking messages, transferring calls, and otherwise assisting others over the phone.
Effective Communications, Writing Skills: Composes clear, straightforward, and technically correct documents.
Ethics & Integrity: Earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions.
Interpersonal Skills: Establishes effective relationships.
Knowledge of Agency: Displays knowledge of Agency services.
Knowledge of Programs: Displays knowledge of Program services.
Schedule Adherence: Begins working on time.
Stress Tolerance: Performs well under pressure.

Nice To Haves

Bachelor’s degree or equivalent education and two years of experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government.
Associate’s degree or equivalent and four years of experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government.

Responsibilities

Serve as the program lead for the Technical Assistance Program (TAP).
Provide programmatic support and consultation to external users of PLIA’s TAP.
Review TAP applications for completeness and eligibility using specialized knowledge of the program.
Coordinate and schedule program activities to ensure program goals are met, including intake meetings with participants.
Conduct periodic reviews of program participation to ensure the program procedures are being followed and timelines are being met.
Provide information and consultation to customers about the requirements and procedures of the program.
Assist the lead program specialists with the coordination and scheduling of program activities, information management, and other administrative program tasks.
Assist with outreach activities and advise participants on program requirements both regionally and statewide.
Serve as the administrative lead for the heating oil program insurance program (HOIP).
Provide programmatic support and consultation to external users of PLIA’s Heating Oil Insurance program.
Track related information about HOIP sites to anticipate potential problems and plan for solutions.