Quality Assurance Field Services MEPD Field Manager
About The Position
Performs complex program administration work. This involves managing a unit of Medicaid for the Elderly and People with Disabilities (MEPD) Quality Assurance Field Services (QAFS) staff members responsible for analyzing and assessing the accuracy of case actions relating to MEPD programs and Supplemental Nutrition Assistance Program (SNAP). Duties include establishing program goals and objectives relating to monitoring productivity, managing workloads, evaluating accuracy of completed assignments, interpreting policy, providing supervision, working closely with state office Quality Assurance staff and program sections, and maintaining professional working relationships with regional staff. Responsibilities include developing schedules, priorities, and standards for achieving program goals that are evaluating program activities. This includes developing and managing projects. Participates in developing program goals and objectives including special projects, program analysis, and studies.
Requirements
- Must be a current HHSC AES employee.
- Must have TIERS experience within the past year related to determining eligibility and/or reviewing eligibility decisions.
- Must have minimum three years' experience applying and/or interpreting MEPD program policy and SNAP in the past four years.
- Must have experience case reading in PIMS.
- Must have minimum one year's experience in a position with leadership responsibilities and duties including mentoring and reviewing the work of others.
- Knowledge of MEPD and SNAP policies and procedures.
- Knowledge of agency policies, operating methods, and procedures.
- Knowledge or organizational operations.
- Knowledge of public administration and management techniques.
- Skill in monitoring and overseeing individual production.
- Skill in operating computers and applicable computer software.
- Skill in data analysis and report production.
- Skill in problem solving.
- Ability to establish, plan, and organize assigned work and monitor production goals.
- Ability to evaluate departmental procedures and identify areas for improvement.
- Ability to work independently and make independent judgments.
- Ability to gather, assemble, correlate, and analyze findings.
- Ability to prepare correspondence and reports.
- Ability to communicate orally and in writing.
- Ability to develop and maintain effective working relationships with others.
- Ability to provide leadership, assign tasks and supervise others, and organizational advice
Responsibilities
- Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (20%)
- Manages program activities to establish unit goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities. (25%)
- Prepares statistical reports to ensure adherence and compliance with agency policies and procedures and management reports to monitor productivity. (20%)
- Develops, implements and oversees techniques for evaluating programs. (15%)
- Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. (15%)
- Performs related work as assigned. (5%)
Benefits
- 100% paid employee health insurance for full-time eligible employees
- A defined benefit pension plan
- Generous time off benefits
- Numerous opportunities for career advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
