Quality Assurance Manager, Commercial Services

Iridium Satellite•Tempe, AZ

1d•Hybrid

About The Position

Iridium is seeking an experienced and enthusiastic Quality Assurance Manager, Commercial Services to join our Quality & Process Maturity team. As a Quality Assurance Manager, you will lead quality and process excellence activities supporting Iridium Business Management System (BMS), including creating, improving, and implementing Quality Assurance and Quality Control processes, definition of metrics, analysis of data, and monitoring of performance. You will be successful in this role if you are a self-motivated systemic thinker and skilled problem-solver who can translate business and customer requirements into effective processes, measurable outcomes, and actionable improvements.

Requirements

Bachelor’s degree in Engineering, Quality Management, Business Administration, or related field
8+ years of relevant experience in quality assurance, quality systems, process improvement, or a related discipline, preferably within the satellite communications, telecommunications, aerospace, defense, or other highly regulated industry
Strong background in Software Quality Assurance
Demonstrated experience developing, implementing, and improving quality management systems, business processes, or organizational management systems
Experience with root cause analysis, corrective action, and continuous improvement methodologies
Experience developing and analyzing quality and process performance metrics
Experience conducting or supporting internal and external audits and assessments
Excellent communication skills, with the ability to clearly convey products, deliverables, analyses, and/or issues to groups outside of your team or those who are unfamiliar with the topic
Have confidence and be able to easily build relationships with leadership and colleagues outside of your team
Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results
The curiosity to drive problem solving to true root cause identification, implementation of corrective actions and systemic fixes
Applicants for this position must be U.S. citizens

Nice To Haves

ASQ Certified Quality Engineer (CQE)
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE)
ASQ Certified ISO9001 Lead Auditor
Lean Expert or Six Sigma Black Belt

Responsibilities

Responsible for ensuring commercial services maintain compliance with Iridium’s Business Management System (BMS), established processes and customer requirements
Serve as the primary Quality point of contact for Commercial Services and provide guidance on quality requirements, processes, and best practices
Lead and facilitate the investigation, documentation, root cause analysis, corrective action, and closure of internal and external Corrective Action Requests (CARs)
Participate in New Product Introduction (NPI) program reviews and provide Quality oversight to ensure compliance with established processes, quality requirements, and deliverable expectations
Partner with cross-functional stakeholders to develop, implement, and continuously improve Iridium’s Business Management System processes supporting assigned programs and business activities
Analyze existing processes to identify gaps between current and designed performance, assess risks and opportunities, and prioritize improvement initiatives based on business impact
Ensure quality processes and procedures are well documented to support training, implementation, auditing, and historical record-keeping
Verify compliance of development and operational deliverables with applicable BMS processes, customer requirements, and regulatory standards
Develop metrics and reporting methods that transform data into clear, actionable information for stakeholders and leadership to support informed decision-making and continuous improvement
Conduct and support internal and external quality assurance audits and assessments, covering processes, systems, hardware, software development, and customer deliverables