CRC Program Specialist

Employ Milwaukee•Franklin, WI

1d•$60,000 - $62,500•Onsite

About The Position

The Program Specialist is responsible for oversight and monitoring of Employ Milwaukee, Inc. (EMI) reentry programs at the Milwaukee County Community Reintegration Center (CRC). The role coordinates program operations, reporting, planning, evaluation, and potential redesign, and serves as the program owner and organizational contact for CRC-related communications, planning, and sustainable partnership development. The position oversees CRC programming to support effective facilitation, fidelity, and outcomes; coordinates the CRC Pilot and related services; manages program flow, referrals, and daily activities; and works with internal teams and external partners. The role monitors program performance and data, supports grant and contract compliance, develops and evaluates program procedures and services, and recommends improvements to meet program outcomes and contract requirements. Work takes place in an office, correctional institution, and meeting locations, with local travel required. The role may involve travel outside the city and occasionally to high-crime areas, as well as occasional work outside a typical office setting.

Requirements

Bachelor's degree in Public Administration, Social Sciences, or Education.
Four years of work experience involving program coordination, job training, workforce development, grant management, program management, or a related field, or equivalent education and experience.
Three to five years of experience in reentry and/or the justice system.
Experience and efficiency with data-entry systems and Microsoft Office products, and experience with virtual platforms.
Current Wisconsin driver's license and car insurance.
Knowledge of current issues, concepts, and practices related to workforce development and reentry.
Ability to exercise good judgment in program development coordination and relationship management.
Knowledge of employment barriers facing disadvantaged populations and employer demand for skilled and educated workers.
Ability to manage multiple tasks and programs, meet deadlines, and handle potential ambiguity.
Ability to work independently and in a team environment.
Ability to facilitate workshops or trainings.
Mediation, conflict-management, and meeting-facilitation skills.
Strong interpersonal communication skills in group and individual settings, including through virtual platforms, email, and phone.
Ability to maintain confidentiality with sensitive information.
Strong administrative and organizational skills, including program management, grant administration, and reporting.
Ability to interact effectively with people of diverse backgrounds.
Ability to meet the position's physical and mental demands, including occasional lifting or moving of up to 20 pounds and local travel.

Nice To Haves

Training or willingness to complete training within three months of employment in Trauma Informed Care, Motivational Interviewing, National Reentry Workforce Collaboration (Reentry Specialist certification), Wisconsin Department of Corrections orientation (including security training), and FERPA.
Other training as assigned.

Responsibilities

Provide administrative, programmatic, reporting, and planning oversight for EMI reentry programs at CRC.
Plan for sustainable CRC partnerships and system improvement.
Oversee CRC programming to support facilitation, fidelity, and outcomes, including the CRC Pilot.
Coordinate CRC Pilot implementation, provider identification and scheduling, training, intake, assessment, case management, data entry, reporting, and post-release placement assistance.
Coordinate program-flow directives and manage referrals to internal and external resources.
Plan, implement, develop, market, promote, and coordinate programs.
Work with the compliance team on pre- and post-award oversight for CRC grants, awards, and contracts when needed.
Monitor reporting schedules, performance achievements, best practices, and program challenges.
Troubleshoot program-design and fiscal-budget challenges with the Reentry Manager.
Understand Milwaukee County and other contractual agreements and fiscal processes.
Coordinate or attend local, state, and national reentry workforce development meetings to identify best practices and improvement strategies.
Manage daily program activities and help develop program goals and technical-assistance needs.
Analyze program data to guide improvement and potential scaling.
Oversee and co-facilitate the Makin It Work curriculum.
Coordinate with EMI departments, including Business Solutions, Communications, Planning, the Executive Team, and the Administrative team.
Maintain current knowledge of local, state, and federal guidelines and policies governing reentry workforce development programs.
Assist with preparing, reviewing, and submitting reports, papers, correspondence, and other documents for clarity, completeness, accuracy, and policy compliance.
Evaluate performance and recommend program improvements.
Work with Business Intelligence on system and report development.
Learn, manage, and monitor data collection in state and federal systems, and coordinate implementation of additional data collection programs such as Efforts to Outcomes (ETO).
Recommend program redesign options and explain implications at key decision points to support outcomes and contract requirements.
Manage program and service design, administration, implementation, monitoring, reporting, evaluation, and redesign.
Coordinate vendors, contractors, and partners within CRC when needed.
Provide technical assistance and training to staff and contractors when needed.
Develop program- and service-level procedures and support system and reporting requirements.
Perform other duties as assigned.