CRC Benefits - BenAdmin Specialist

CRC Group • Remote - Texas, TX

6d

About The Position

The BenAdmin Specialist directs the day-to-day operations of the benefits administration support and connections workflow. The role owns carrier and vendor connection setup and post-production support, serves as a liaison among BenAdmin vendors, carriers, clients, and CRC Benefits, and provides timely guidance and support to internal and external partners. The specialist resolves data discrepancies, investigates root causes, and implements process enhancements to improve the client experience.

The position also supports vendor partner connections and special operations projects, helps maintain process documentation, answers routine client and internal partner questions, and develops subject matter expertise in BenAdmin vendors and CRC Benefits technology. The specialist stays current on vendor and technology features and processes. Travel may be up to 20%, and occasional long or irregular hours may be required during peak periods.

Requirements

• High school diploma or GED.
• At least 2 years of experience supporting Benefits Administration, including EDI or API integration support.
• At least 2 years of Benefits Administration technology experience.
• Technical skills including creating and maintaining spreadsheets, learning new systems, and interacting with various databases.
• Demonstrated working knowledge of the insurance industry.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Strong knowledge of Microsoft Office, specifically Excel, Word, PowerPoint, and Outlook, and proficiency with web browsers.
• Ability to communicate effectively, verbally and in writing, with internal and external personnel at all levels.
• Ability to collaborate on projects and work within a team.
• Ability to understand and carry out instructions presented in written, verbal, and diagram form.
• Ability to work in a fast-paced and evolving environment.
• Excellent organizational and time-management skills to meet deadlines.
• Ability to manage shifting priorities, deadlines, and complex issues at a departmental or functional level.

Responsibilities

• Direct day-to-day operations of the BenAdmin support and connections workflow and activities.
• Own end-to-end setup of carrier and vendor connections and provide post-production support.
• Serve as a liaison and first point of contact among BenAdmin vendors, carriers, clients, and CRC Benefits.
• Provide expertise and guidance to internal and external partners by responding to requests in a timely manner.
• Resolve data discrepancies between carriers and vendors.
• Investigate the root causes of discrepancies and define and implement process enhancements to improve the client experience.
• Support vendor partner connections.
• Contribute to special operations projects.
• Assist with maintaining and developing process documentation.
• Coordinate and communicate with appropriate partners to handle support requests.
• Answer routine client and internal partner questions.
• Develop subject matter expertise in BenAdmin vendors and CRC Benefits technology.
• Stay updated on new vendor features, processes, and CRC Benefits technology.
• Perform other duties as assigned by the manager.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• AD&D insurance
• Tax-advantaged savings accounts
• 401(k) plan with company match
• Paid time off, including company holidays, vacation, and sick days
• New parent leave
• Eligible positions may qualify for restricted stock units and/or a deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED