CRC Benefits - Internal Broker Support Specialist (Temporary)

CRC Group • Melville, NY

1d • $22 - $27 • Onsite

About The Position

The Internal Broker Support Specialist is an in-house expert who provides service and support to brokers and customers. The role performs routine, defined support tasks in an office environment, up to five days per week. Responsibilities include handling customer requests, maintaining records and data, supporting employee enrollment and insurance-related issues, and contributing to team success. Occasional long or irregular hours may be required, and flexibility is needed during the fourth quarter.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a call center or customer service environment in the healthcare or insurance field.
• Working knowledge of medical conditions, medical terminology, and insurance products.
• Prior experience handling multiple customer service issues.
• Good understanding of HIPAA laws and guidelines.
• Exceptional attention to detail.
• Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange, and proficiency with various web browsers.
• Effective verbal and written communication with internal and external personnel.
• Ability to read, analyze, and interpret Explanation of Benefits (EOB) documents.
• Ability to read, comprehend, and interpret underwriting procedures, requirements, regulations, and contracts.
• Ability to maintain complete confidentiality of information.
• Ability to determine when problems should be escalated.
• Ability to work in and contribute to a positive team environment.
• Ability to complete tasks on time while managing multiple tasks simultaneously.
• Ability to complete the physical requirements of the job, with or without reasonable accommodation.
• English language fluency is required.

Responsibilities

• Provide information and solutions to brokers working both inside and outside CRC Benefits.
• Prepare files and maintain physical or electronic records and documents in required formats each day.
• Compile and verify information and enter data into a tracking database or system.
• Retrieve documents and respond to internal and external client information requests by phone or email.
• Meet available phone and electronic service goals.
• Identify customer issues requiring escalation and work to find solutions.
• Assist brokers and clients with employee enrollment, ID card status, effective dates, and commission issues.
• Stay current on company policies and promotional offerings.
• Participate in regular meetings and contribute to the team's success.
• Make outbound calls to monitor client satisfaction.
• Perform additional duties as assigned by the manager.

Benefits

• Eligible full-time teammates have access to medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Paid time off, including company holidays, vacation, and sick days.
• New parent leave.
• Eligible positions may qualify for restricted stock units and/or a deferred compensation plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED