Assistant Program Director, CRC

Community Access•New York, NY

About The Position

The Assistant Program Director (APD) supports the Program Director in the overall leadership, administration, and day-to-day operation of the Residential Crisis Support (RCS) program, known as The Respite. The Respite is a short-term, peer-led residential mental health crisis alternative to hospitalization, offering recovery-oriented services in a friendly, home-like environment. Guests can stay for up to 28 days and receive peer support, self-advocacy education, and self-help training while maintaining established daily activities and practicing recovery and relapse-prevention skills. The APD supports policy and procedure development and implementation; staff recruitment, scheduling, training, supervision, and evaluation; physical site management; quality assurance and improvement; internal and external reporting and billing; and scheduled 24/7 on-call coverage. Community Access provides supportive and affordable housing and other healing-focused services in New York City. Its work includes peer-driven residential crisis support, training, advocacy, supported education, and mobile treatment.

Requirements

Current New York State licensure as an LMSW, LCSW, LMHC, LMFT, or related license.
Strong administrative and organizational skills.
Respect for and comfort around people experiencing psychiatric crisis.
Ability to use critical thinking, problem-solving, and de-escalation skills to help create and maintain an environment that promotes recovery.
Demonstrated leadership skills and ability to work as part of a team.
Excellent oral and written communication skills.
Ability to use various computer programs and cloud-based data management platforms.
Creativity, flexibility, initiative, and responsibility for follow-through.
Ability to maintain confidential information relevant to the position.
Ability to prioritize and meet deadlines.
Availability to work days, evenings, overnights, weekends, and assigned holidays.
Ability to repeatedly navigate several flights of stairs during a shift.
Must be fingerprinted and cleared by the Office of Mental Health (OMH).
Understanding, appreciation, and commitment to Community Access’s philosophy and mission.

Nice To Haves

Lived experience with the mental health system and willingness to share personal experience appropriately and respectfully.
Previous professional experience providing mental health peer support.
At least two years of management experience in a social service or related setting, working with people experiencing mental health concerns and people struggling with substance use.
Bilingual ability.

Responsibilities

Support the Program Director with the overall leadership, administration, and day-to-day operation of the RCS program.
Support the development and implementation of policies and procedures.
Recruit, schedule, train, supervise, and evaluate staff.
Manage the physical site.
Conduct quality assurance and quality improvement activities.
Complete internal and external reporting and billing.
Provide 24/7 on-call coverage as scheduled.
Conduct and document weekly supervision meetings for all direct reports.
Complete initial and annual evaluations for direct reports on time.
Conduct screenings and make and document admission decisions within 24 hours of referral.
Complete progress notes, assessments, and service plans on time.