Program Specialist- Disinfection and Distribution Services - On Site: Cincinnati, Ohio

GE HealthCare•Cincinnati, OH

9d•Onsite

About The Position

The Program Specialist provides the local customer interface and day-to-day work direction for assigned personnel at specific accounts. The role ensures disinfection, distribution, par-level control, and demand delivery of equipment or devices while maintaining customer satisfaction and Service Excellence in accordance with contract requirements. This position is based on site in Cincinnati, Ohio and may involve work at other facilities for consulting engagements or implementations. The specialist leads the Disinfection and Distribution Team’s customer relationship, coordinates service delivery, supports personnel, and monitors service quality, safety, compliance, and financial performance. The role also analyzes equipment use, inventory, workflow, and related data to identify and implement improvements. The position requires a high school diploma or equivalent, at least two years of progressive team leadership experience, a valid driver’s license, and the ability to lift at least 25 pounds and remain active on one’s feet for extended periods. Travel outside the assigned region may be required for special projects. GE HealthCare does not sponsor employment visas for this opening.

Requirements

High school diploma or equivalent.
At least two years of progressive team leadership experience, including supervising and coaching personnel and resolving customer issues.
Experience in a customer service environment and knowledge of account coordination.
Excellent communication skills and the ability to explain processes and business issues clearly.
Ability to lift at least 25 pounds and remain active on one’s feet for extended periods.
Willingness to travel outside the assigned region for special projects.
Valid driver’s license.

Nice To Haves

Associate’s degree or higher in Business Administration, Management, or a related healthcare field.
Knowledge of electronics or biomedical equipment.
Previous experience managing financial and administrative requirements.
Strong analytical and communication skills, including the ability to explain technical and business issues clearly.
Experience collaborating with internal teams and external customers in a solution-based service process.
A change-agent approach and process-oriented mindset.

Responsibilities

Use knowledge of customer contracts to ensure obligations are met; prioritize service, assign personnel, and follow up on commitments.
Lead the customer relationship on site for the Disinfection and Distribution Team.
Ensure service quality through frequent customer contact and formal reviews.
Represent the hospital during regulatory inspections and attend required meetings, such as Safety Committee meetings and huddles.
Analyze equipment utilization, stocking levels, workflow, and related data; prepare findings and recommendations and adjust processes as needed.
Train new staff, assist with defined technician duties, and perform technician duties when necessary.
Track and analyze financial performance within GE HealthCare; recommend and facilitate improvements to equipment fleet size, supplies, or workflow.
Resolve issues involving disinfection and distribution of mobile medical equipment and collaborate with biomed on planned maintenance.
Perform safety and environmental inspections in accordance with GE and hospital standards.
Maintain approved supply inventory and manage vendor service delivery processes in compliance with GE policies.
Ensure proper care of carts and tools and maintain knowledge of current standards for safe and effective disinfection and distribution.
Comply with Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Work in a Disinfection and Distribution capacity at other facilities for consulting engagements or implementations when needed.
Comply with the GEHC Quality Manual, Quality Management System, and applicable laws and regulations.
Complete planned Quality and Compliance training by required deadlines.
Identify and report quality or compliance concerns and take corrective action as required.
Complete site safety inspections at defined intervals and maintain documentation for staff training and site requirements.