Program Specialist- Disinfection and Distribution Services - On Site: Cincinnati, Ohio

GE HealthCare•Cincinnati, OH

11d•Onsite

About The Position

The Program Specialist provides the local customer interface and day-to-day work direction for assigned personnel at specific accounts. The role ensures disinfection, distribution, par-level control, and demand deliveries of equipment or devices while maintaining customer satisfaction and Service Excellence in accordance with contract requirements. This position is on site in Cincinnati, Ohio and may involve working in a disinfection and distribution capacity at other facilities for consulting engagements or implementations. The position performs standard operational and technical tasks, with flexibility to rearrange work based on changing situations. It is responsible for service quality, customer relationships, staff guidance, equipment and supply management, operational analysis, financial performance monitoring, and compliance with applicable quality, safety, environmental, and regulatory standards.

Requirements

High school diploma or equivalent.
At least two years of progressive team leadership experience, including supervising and coaching personnel and resolving customer issues.
Experience in a customer service environment and knowledge of account coordination.
Excellent communication skills and ability to explain processes and business issues clearly.
Ability to lift at least 25 pounds and remain active on feet for extended periods.
Willingness to travel outside the assigned region for special projects.
Valid driver's license.

Nice To Haves

Associate’s degree or higher in Business Administration, Management, or a related healthcare field.
Knowledge of electronics or biomedical equipment.
Previous experience managing financial and administrative requirements.
Strong analytical and communication skills, including the ability to explain technical and business issues clearly.
Experience collaborating with internal teams and external customers in a solution-based service process.
Change-agent approach with a process-oriented mindset.

Responsibilities

Use knowledge of customer contracts to ensure obligations are met; prioritize service, assign personnel, and follow up on commitments.
Lead the customer relationship for the Disinfection and Distribution Team at the site, maintain service quality through frequent contact and formal reviews, represent the hospital during regulatory inspections, and attend required meetings such as Safety Committee meetings and huddles.
Analyze equipment utilization, stocking levels, workflow, and related data; prepare findings and recommendations and adjust processes as needed.
Train new staff, assist with defined technician duties, and perform technician duties when necessary.
Track and analyze financial performance within GEHC; recommend improvements to equipment fleet size, supplies, or workflow and facilitate implementation.
Resolve issues related to disinfection and distribution of mobile medical equipment and collaborate with biomedical engineering staff on planned maintenance.
Perform safety and environmental inspections according to GE and hospital standards.
Maintain approved supply inventory and manage vendor service delivery processes in compliance with GE policies.
Ensure proper care of carts and tools and maintain knowledge of current safe and effective disinfection and distribution standards.
Comply with Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Work in a disinfection and distribution capacity at other facilities for consulting engagements or implementations when needed.
Comply with the GEHC Quality Manual, Quality Management System, and applicable laws and regulations.
Complete planned Quality & Compliance training within deadlines.
Identify and report quality or compliance concerns and take corrective action as required.
Complete site safety inspections at defined intervals and maintain documentation for staff training and site requirements.