Program Specialist – Organizational Effectiveness

Marriott Vacations Worldwide

About The Position

The Program Specialist, Organizational Effectiveness (OE) administers and executes assigned HR/OE programs, such as engagement and pulse surveys, performance management, and talent reviews. The position supports consistent, high-quality program administration, analyzes OE data, maintains supporting systems and resources, and supports adoption of talent practices that enhance the associate experience and organizational effectiveness across the enterprise. The role supports survey administration and related communications, webinars, materials, reporting, and access. It also supports enterprise performance management processes and tools, maintains communications and educational resources, and responds to questions from HR business partners, leaders, and associates. The specialist assists with operational aspects of OE programs and processes, including onboarding, talent reviews, succession planning, talent analytics, and other assigned initiatives. Responsibilities also include maintaining program documentation, systems, reporting platforms, dashboards, and resources; compiling and validating data; identifying trends and reporting issues; and supporting leadership review and decision-making. The position collaborates with Internal Communications on enterprise communications and creates and maintains content and membership for Viva Engage communities. It monitors community activity, supports change-management activities, tracks project timelines, and escalates risks, issues, or delays as appropriate. Other duties may be assigned.

Requirements

Minimum three years of relevant Human Resources experience, or an equivalent combination of relevant education and work experience.
Experience supporting and administering enterprise HR/OE programs such as engagement surveys, performance management, talent reviews, succession planning, onboarding, or talent analytics.
Experience working with HR systems, reporting platforms, and communication tools, such as Workday, Viva Engage, survey platforms, and reporting tools.
Experience coordinating multiple projects, stakeholders, and deadlines in a fast-paced environment.
Experience creating communications, resource materials, training support materials, and reporting deliverables.
Demonstrated ability to execute and administer complex business processes within established guidelines.
Strong project coordination and organizational skills, including the ability to manage multiple priorities.
Attention to detail and commitment to accurate, high-quality work.
Strong analytical skills, including compiling, validating, and summarizing data.
Experience maintaining dashboards, reports, and presentations for business and HR stakeholders.
Strong written and verbal communication skills and ability to communicate effectively with diverse audiences.
Ability to translate complex processes and information into clear, user-friendly communications and resources.
Ability to build effective working relationships across functions and collaborate with cross-functional stakeholders.
Proficiency with Microsoft Office products, including Excel, PowerPoint, Word, and Teams, and related collaboration tools.
Experience working with Human Resources technologies and reporting platforms.
Experience creating and maintaining content within communication and collaboration platforms such as Viva Engage.
Ability to work independently with minimal supervision and exercise sound judgment within established guidelines.
Adaptability and flexibility in managing changing priorities and business needs.
Strong customer service orientation and commitment to supporting leaders, associates, and HR partners.
Ability to maintain confidentiality and exercise discretion with sensitive information.
Initiative in identifying process efficiencies and operational improvements.
Willingness and ability to quickly learn new processes, tools, and technologies.

Nice To Haves

Bachelor’s degree in Industrial or Organizational Psychology, Organizational Behavior, Human Resources, or a related field preferred; an equivalent combination of relevant education and work experience is also considered.
Three years of relevant Human Resources experience, with experience in HR, Organizational Effectiveness/organizational development, or Talent Management, or an equivalent combination of relevant education and work experience preferred.

Responsibilities

Support administration of associate engagement and other surveys, including setup, testing, distribution, reporting administration, and stakeholder support.
Support OE-related communications and respond to inquiries about survey processes, timelines, and reporting access.
Administer survey-related webinars, resource materials, and reporting site access.
Support enterprise performance management processes and tools in partnership with HRIS and other stakeholders.
Execute and maintain performance management communications, education resources, and support materials; respond to process and system inquiries.
Assist with operational aspects of OE programs and processes, including onboarding, talent reviews, succession planning, talent analytics, and other assigned initiatives.
Administer and maintain program documentation, resource materials, process guides, and job aids.
Maintain OE-related systems, reporting platforms, and tools to support program administration and data integrity.
Compile, validate, and summarize OE data using established templates for recurring and ad hoc reporting.
Identify trends, patterns, and reporting issues in OE data and summarize findings for leadership review and decision-making.
Support preparation and maintenance of dashboards, reports, and reporting resources for enterprise talent processes.
Collaborate with Internal Communications to distribute enterprise OE communications.
Create, publish, and maintain content on Viva Engage pages and communities.
Manage Viva Engage community membership, member access, rosters, and audience participation.
Monitor OE community activity and maintain accurate, relevant, and current content.
Support communications and change-management activities for OE programs and initiatives.
Monitor assigned project activities and timelines and escalate risks, issues, or delays as appropriate.
Perform other duties as assigned.