Director, Learning & Organizational Effectiveness

Inland Empire Health Plan•Rancho Cucamonga, CA

3d•$193,003 - $265,387•Hybrid

About The Position

The Director of Learning & Organizational Effectiveness provides strategic leadership for enterprise-wide learning, talent development, and organizational effectiveness. Reporting to the Chief People Officer, this role translates business priorities into strategies that strengthen leadership capabilities, accelerate employee growth, enhance organizational agility, and build capabilities needed to achieve organizational objectives. The Director partners closely with executive leadership, cross-functional business leaders, and HR Business Partners to cultivate a future-ready workforce and a culture of continuous learning, leadership excellence, and organizational effectiveness. The position oversees learning and development, organizational effectiveness, leadership development, and culture initiatives. It leads the Learning and Development Partner function; directs enterprise learning needs assessment, program design and evaluation, and talent development processes; and provides strategic oversight of culture programs and Employee Resource Groups. The Director establishes learning governance, architecture, and impact measures, develops external partnerships, manages resources and budgets, and leads and develops the team supporting these functions. The role is based on a hybrid schedule: remote on Monday and Friday, and onsite Tuesday through Thursday in Rancho Cucamonga, California. The stated annual pay range is USD $193,003.20 to USD $265,387.20. The position also supports IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation.

Requirements

At least eight years of experience in Learning and Development, Organizational Development, Leadership Development, or Human Resource Management.
At least four years of leadership-level experience in Organizational Development, Human Resources, or Talent Development.
Broad experience or knowledge of leadership development best practices.
Experience in process improvement, such as LEAN or Six Sigma.
Bachelor’s degree from an accredited institution in organizational development, human resources, industrial psychology, business administration, education, psychology, organizational leadership, or a related field.
Valid California driver’s license.
Advanced knowledge and in-depth understanding of leadership and organizational development principles; adult learning and instructional design practices; talent and succession management; performance and employee development; organizational change and effectiveness practices; learning ecosystems, digital learning technologies, and learning measurement methodologies; strategic workforce development; employee experience strategies and Employee Resource Group governance; and organizational strategy, operations, and key business drivers.
Advanced proficiency in strategic thinking and planning; executive consultation and influence; leadership and team management; program design and execution; coaching and talent development; change management and interpersonal skills; data analysis and decision-making; stakeholder management and collaboration; facilitation, negotiation, presentation, consultation, and written and verbal communication; translating organizational strategy into an enterprise learning and organizational effectiveness roadmap; designing and interpreting learning analytics, leadership assessment data, organizational assessments, and engagement indicators; and managing budgets and resources for cost-efficient learning delivery.
Demonstrated ability to lead enterprise-wide learning and development strategies; assess organizational needs and recommend solutions; lead and develop high-performing teams; manage multiple priorities and initiatives; present learning strategies to small and large audiences; guide cultural change, leadership transitions, strategic shifts, and modernization of learning practices; build cross-functional partnerships; use data to evaluate impact and guide decisions; develop creative solutions for business needs and organizational culture; and communicate effectively across all organizational levels.

Nice To Haves

Experience within a healthcare setting.
Master’s degree from an accredited institution in organizational development, human resources, industrial psychology, business administration, education, psychology, organizational leadership, or a related field.
SHRM-SCP or SPHR certification.
ICF Coaching Certification.
Hogan Assessment Certification.
MBTI Certification.
Awareness of emerging Learning and Development technology trends, such as AI-enabled learning, microlearning, capability academies, and skills-based talent management.

Responsibilities

Provide visionary leadership for enterprise-wide Learning and Development, Organizational Effectiveness, leadership development, and culture initiatives.
Design and implement a comprehensive learning and development strategy aligned with organizational goals and current and emerging business priorities.
Lead the Learning and Development Partner function, ensuring partners consult with business leaders, identify capability and performance gaps, recommend development solutions, and coordinate with HR Business Partners and other HR functions.
Assess enterprise learning needs and oversee the design, delivery, and evaluation of leadership, professional, technical, and enterprise learning solutions.
Govern talent development processes, including assessments, succession planning, talent reviews, coaching, and individual development planning.
Lead management development strategies, including onboarding, skills development, development programs, and facilitation.
Provide strategic leadership for organizational effectiveness initiatives that strengthen team effectiveness, leadership capability, organizational performance, change readiness, organizational capability, and alignment with business priorities.
Partner with HR and senior leaders on succession planning, talent assessment, individual development planning, leadership assessments, and targeted development strategies.
Direct high-impact learning programs using adult learning practices, blended learning, digital content, and experiential development.
Oversee enterprise culture programs that strengthen employee connection, engagement, inclusion, opportunity, access, advancement, and organizational effectiveness.
Oversee programs that improve equitable access to development, skill-building, and advancement opportunities across roles and levels.
Provide strategic oversight and governance for Employee Resource Groups and other culture-focused programs.
Establish and maintain learning architecture, including learning technologies, instructional design standards, facilitation practices, content strategy, intake processes, and learning governance.
Establish metrics and analytics to evaluate learning effectiveness, leadership development, organizational effectiveness, culture initiatives, participation, application, and organizational impact.
Develop strategic partnerships with educational institutions, consultants, learning providers, and other external partners.
Ensure learning and organizational development solutions are high-quality, consistent, scalable, and cost-effective through needs assessment, design, implementation, evaluation, reinforcement, and continuous improvement.
Develop and execute leadership development strategies that build current and future leadership capability and strengthen the talent pipeline.
Provide leadership, coaching, and development for team members supporting learning, organizational effectiveness, and culture initiatives.
Lead department culture, provide strategic talent guidance, oversee performance and workforce planning, and drive effective change leadership.
Manage resources, priorities, vendors, and budgets to ensure high-quality, scalable, and cost-effective solutions.
Perform other duties as required to support Health Plan operations and department business needs.
Support IEHP’s Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation.