Senior Organizational Effectiveness Specialist, Learning & Systems

Pennrose•Philadelphia, PA

4d•$85,000 - $95,000

About The Position

The Senior Organizational Effectiveness Specialist, Learning & Systems supports Pennrose's learning, performance, employee experience, and organizational effectiveness programs by administering and optimizing HR platforms, developing modern learning solutions, and managing OE projects and programs. The role is the primary OE administrator and business owner for the Learning Management System and Performance Management platform, and provides secondary administration for other HR systems, including HiBob and Awardco. It partners with HR, IT, subject matter experts, leaders, and other stakeholders to design, implement, maintain, and support systems and programs. The position also develops engaging, practical digital learning experiences by translating business and learning needs into instructional solutions. The role manages learning content, assignments, records, completion reporting, user support, documentation, and LMS standards. It administers performance cycles and related processes, supports users, and identifies opportunities to improve systems and employee and manager experiences. It also supports HR system configuration, data, workflows, testing, integrations, reporting, and documentation. The specialist designs and refreshes digital learning resources, coordinates OE projects and recurring programs, tracks plans and risks, supports communications and change management, and evaluates program effectiveness. The role also contributes to broader OE initiatives involving leadership development, performance management, employee experience, onboarding, engagement, and organizational effectiveness. The position pays $85,000–$95,000 per year plus bonus, depending on experience. Periodic flexible hours and travel by plane and automobile are required. The role may involve working at property locations within or near transitional neighborhoods, with the support of PMC. Physical activities include climbing stairs, using elevators, bending, squatting, and reaching overhead.

Requirements

Two to five years of experience in e-learning or instructional design.
Bachelor's degree in human resources, Organizational Development, Learning & Development, Instructional Design, Business, or a related field, or equivalent experience.
Experience administering an LMS, talent management, performance management, HRIS, or similar enterprise platform.
Demonstrated project or program management experience.
Strong organizational skills and ability to manage multiple programs, systems, and deadlines simultaneously.
Strong analytical and problem-solving skills.
Ability to translate business requirements into practical processes and solutions.
Strong written communication and stakeholder-management skills.
Ability to work periodic flexible hours.
Ability to travel by plane and automobile.
Ability to work at property locations within or near transitional neighborhoods, with PMC support.
Ability to climb stairs, take elevators, bend, squat, and reach overhead.

Nice To Haves

Experience designing digital or eLearning content.
Knowledge of instructional design principles and adult learning practices.
Experience with eLearning authoring tools such as Articulate 360, Rise, Storyline, or comparable platforms.
Experience with HR platforms such as Aspire, 15Five, HiBob, Awardco, or similar systems.
Experience managing system implementations, enhancements, or technology-enabled HR/OE initiatives.

Responsibilities

Serve as the primary OE/business administrator for the Learning Management System and manage course creation, learning paths, assignments, enrollments, audiences, due dates, curricula, and learning records.
Coordinate recurring and enterprise-wide training assignments; monitor completion and report on participation, completion, and compliance.
Maintain the LMS learning catalog, keeping content current, organized, and easy to navigate.
Provide learning-related user support, troubleshoot functional issues, and escalate technical or system-level issues to IT or the vendor as appropriate.
Establish and maintain LMS standards, procedures, documentation, and administrative practices; partner with IT on integrations, configuration, access, issues, upgrades, and vendor support.
Identify opportunities to improve the LMS experience for employees and administrators.
Administer the performance management platform, including performance cycles, goal setting, check-ins, feedback processes, and other performance programs.
Monitor performance-process completion and participation, provide reporting, and support managers and employees with system navigation and processes.
Maintain performance templates, workflows, communications, resources, and documentation; identify process and user-experience improvements.
Administer HR platforms including HiBob and Awardco, provide coverage across HR systems, and maintain assigned data, workflows, permissions, content, and configuration.
Assist with testing functionality, enhancements, implementations, and integrations; support reporting and data analysis across OE and HR platforms.
Design and develop engaging online learning experiences using modern instructional design practices.
Translate subject matter expert content into clear, practical, learner-centered training and create eLearning modules, videos, job aids, guides, assessments, and other digital resources.
Partner with subject matter experts to set learning objectives and choose delivery methods; refresh existing training and use interactive, scenario-based, and application-focused approaches.
Ensure learning content is accessible, consistent, and aligned with Pennrose learning standards.
Lead and coordinate OE projects and programs from planning through implementation; develop plans, timelines, milestones, responsibilities, and deliverables.
Coordinate cross-functional stakeholders and subject matter experts; track progress, risks, dependencies, and outstanding decisions.
Support communications and change management for new programs and systems; manage recurring OE programs and ensure timely, accurate completion.
Evaluate program effectiveness and recommend improvements based on feedback, participation, and available data.
Support OE initiatives related to learning, leadership development, performance management, employee experience, onboarding, engagement, and organizational effectiveness.
Develop tools, resources, communications, and processes that help managers and employees participate in OE programs; identify opportunities to simplify, automate, or improve processes.
Use system data and employee feedback to identify trends and inform program improvements; provide project and program support for new OE initiatives as priorities evolve.