Senior Organizational Effectiveness Specialist, Learning & Systems

Pennrose•Philadelphia, PA

3d•Onsite

About The Position

The Senior Organizational Effectiveness Specialist, Learning & Systems supports Pennrose’s organizational effectiveness work through administration of learning, performance management, and other HR platforms; digital learning design; and coordination of OE projects and programs. The role serves as the primary administrator for the Learning Management System and performance management platform, supports HR systems including HiBob and Awardco, and partners with IT, subject matter experts, managers, employees, and other stakeholders to maintain and improve systems and programs. The position designs and develops accessible, learner-centered digital training and resources, translating subject matter expertise into practical learning experiences. It also leads OE projects from planning through implementation, tracks progress and risks, supports communications and change management, evaluates program effectiveness, and identifies ways to improve processes using system data and employee feedback. The role requires periodic flexible hours, travel by plane and automobile, and the ability to work at property locations within or near transitional neighborhoods, with the support of PMC. Physical activities include climbing stairs, using elevators, bending, squatting, and reaching overhead.

Requirements

2–5 years of experience in e-learning or instructional design.
Bachelor’s degree in human resources, organizational development, learning and development, instructional design, business, or a related field, or equivalent experience.
Experience administering an LMS, talent management, performance management, HRIS, or similar enterprise platform.
Demonstrated project or program management experience.
Strong organizational skills and ability to manage multiple programs, systems, and deadlines simultaneously.
Strong analytical and problem-solving skills.
Ability to translate business requirements into practical processes and solutions.
Strong written communication and stakeholder-management skills.
Ability to work periodic flexible hours.
Ability to travel by plane and automobile.
Ability to work at property locations within or near transitional neighborhoods, with the support of PMC.
Ability to climb stairs, take elevators, bend, squat, and reach overhead.

Nice To Haves

Experience designing digital or eLearning content.
Knowledge of instructional design principles and adult learning practices.
Experience with eLearning authoring tools such as Articulate 360, Rise, Storyline, or comparable platforms.
Experience with HR platforms such as Aspire, 15Five, HiBob, Awardco, or similar systems.
Experience managing system implementations, enhancements, or technology-enabled HR/OE initiatives.

Responsibilities

Serve as the primary organizational effectiveness and business administrator for the Learning Management System.
Manage LMS course creation, learning paths, assignments, enrollments, audiences, due dates, curricula, and learning records.
Coordinate recurring and enterprise-wide training assignments, monitor completion, and report on participation, completion, and compliance.
Maintain the LMS catalog, ensure learning content is current and organized, support users, troubleshoot functional issues, and escalate technical issues to IT or the vendor.
Establish LMS standards, procedures, documentation, and administrative practices, and partner with IT on integrations, configuration, access, upgrades, and vendor support.
Identify ways to improve the employee and administrator experience within the LMS.
Administer the performance management platform, including performance cycles, goal-setting, check-ins, feedback processes, and other programs.
Monitor performance program completion and participation, provide reporting, support managers and employees, and maintain templates, workflows, communications, resources, and documentation.
Identify improvements to performance processes and the employee and manager experience.
Administer HR platforms including HiBob and Awardco; provide administrative coverage and maintain assigned system data, workflows, permissions, content, and configurations.
Assist with testing functionality, system enhancements, implementations, and integrations; support reporting and data analysis across OE and HR platforms.
Design and develop digital learning experiences, including eLearning modules, videos, job aids, guides, assessments, and other resources.
Partner with subject matter experts to define learning objectives and delivery methods, refresh existing training, and incorporate interactive, scenario-based, and application-focused approaches.
Ensure learning content is accessible, consistent, and aligned with Pennrose learning standards.
Lead and coordinate OE projects and programs from planning through implementation; develop plans, timelines, milestones, responsibilities, and deliverables.
Coordinate stakeholders and subject matter experts, track progress, risks, dependencies, and decisions, and support communications and change management.
Manage recurring OE programs, evaluate their effectiveness, and recommend improvements based on feedback, participation, and available data.
Support OE initiatives related to learning, leadership development, performance management, employee experience, onboarding, engagement, and organizational effectiveness.
Develop tools, resources, communications, and processes that help managers and employees participate in OE programs.
Identify opportunities to simplify, automate, or improve OE processes and use system data and employee feedback to inform improvements.