Join Our Team as a Program Scheduler – Santa Ana

Redwood Family Care Network • Santa Ana, CA

2d • $20 - $22 • Onsite

About The Position

The Program Scheduler supports the In-Home and S.L.S. programs and serves as an initial point of contact for visitors. The role involves extensive internal and external oral and written communication in English, with Spanish preferred. The scheduler coordinates staff schedules between staff and families, schedules appointments, and provides information to callers. These functions are performed independently under the supervision of the Administrative Director.

The position is based in Santa Ana, California, and is full-time, with an hourly rate of $20–$22. The schedule may include weekdays, weekends, days, and evenings. The role is not remote. Redwood Family Care Network provides person-centered home and community-based services to individuals with intellectual and developmental disabilities and maintains a zero-tolerance stance on abuse and neglect.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.
• Three years of experience working in a business, mental health, or education setting.
• California driver’s license.
• Must successfully pass pre-employment requirements, including a background check.
• Ability to lift 50 pounds.
• Ability to work indoors and outdoors in all weather conditions.

Nice To Haves

• Two years of specialized training emphasizing office management.
• Spanish language skills.

Responsibilities

• Serve as the initial point of contact for visitors and provide information to callers.
• Handle office management functions for directors and senior managers.
• Answer phones, take messages, and transfer calls to appropriate parties.
• Oversee and manage staff scheduling using computer-based systems, with assistance and supervision from the Administrative Director.
• Develop weekly staffing schedules and ensure staff know the number of hours they are authorized to work each week.
• Track staff callouts and tardiness.
• Keep the Administrative Director informed of P.O.S. expirations.
• Track and schedule vacation requests and hours for clients and staff.
• Provide staff with a new-client service overview before the first scheduled shift.
• Produce and maintain a telephone directory for supported departments.
• Establish and coordinate meeting schedules and make appropriate arrangements.
• Manage departmental paper flow, including photocopying, faxing, filing, data entry, data integrity, and document tracking.
• Inventory and coordinate ordering of office supplies for supported departments.
• Develop and maintain efficient filing systems.
• Ensure appropriate quantities of program and publicity materials are available and distributed.
• Communicate competently and courteously with clients, parents, and staff.
• Complete assigned documentation and reports accurately and on time, including web-based, electronic, and paper documents.
• Develop positive workplace relationships with staff and peers, offering appropriate support while maintaining professionalism and following applicable policies and procedures.
• Attend and participate in staff and other team meetings as required by program needs.
• Follow professional ethics and standards of conduct, Redwood Family Care Network policies, and legal, funding, and regulatory requirements.

Benefits

• Comprehensive medical, dental, vision, life, short-term disability, long-term disability, hospital indemnity, critical illness, and accident insurance options.
• Health Savings Account (HSA), Health Care Flexible Spending Account (FSA), and Dependent Care FSA.
• Employee Assistance Program (EAP).
• Employee discount program.
• Paid time off (PTO).
• Dayforce Wallet Daily Pay.
• Pre-tax 401(k).
• After-tax Roth option.
• Tuition discount through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED