Join Our Team as a Program Scheduler – Santa Ana

Redwood Family Care Network • Santa Ana, CA

2d • Onsite

About The Position

Redwood Family Care Network is hiring a full-time Program Scheduler to support its In-Home and S.L.S. services in Santa Ana, California. The Scheduler is an initial point of contact for visitors and provides extensive internal and external oral and written communication in English; Spanish is preferred. The role manages schedules between staff and families, schedules appointments, and provides information to callers, working independently under the supervision of the Administrative Director.

The position includes office-management and administrative support for Directors and Senior Managers. Duties include coordinating staff schedules, tracking callouts, tardiness, vacation requests, authorized work hours, and P.O.S. expirations; supporting new-client service introductions; maintaining department directories and filing systems; coordinating meetings and office supplies; managing documents and records; and completing assigned documentation and reports. The Scheduler is expected to interact courteously and competently with clients, parents, and staff, maintain professional workplace relationships, participate in meetings, and follow professional, organizational, legal, funding, and regulatory standards.

The role is based in Santa Ana and is not remote. The listed hourly rate is $20–$22. Shifts are listed as weekdays and weekends, days and evenings. Physical requirements include lifting up to 50 pounds and working indoors and outdoors in all weather conditions. Applicants must complete pre-employment requirements, including a background check.

Requirements

• High school diploma or GED.
• Must be at least 21 years of age.
• Three years of experience working in a business, mental health, or education setting.
• California Driver’s License.
• Successfully pass all pre-employment requirements, including a background check.
• Ability to lift 50 pounds.
• Ability to work indoors and outdoors in all weather conditions.

Nice To Haves

• Two years of specialized training emphasizing office management.
• Spanish language ability.

Responsibilities

• Serve as the initial point of contact for visitors and respond to callers by providing information, taking messages, or transferring calls to appropriate parties.
• Manage staff scheduling between staff and families using computer-based systems, with assistance and supervision from the Administrative Director.
• Develop weekly staffing schedules and ensure staff know the number of hours they are authorized to work each week.
• Track staff callouts and tardiness, and keep the Administrative Director informed of P.O.S. expirations.
• Track and schedule vacation requests and hours for clients and staff.
• Provide staff with a new-client service overview before the first scheduled shift.
• Create and maintain telephone directories for supported departments.
• Coordinate meeting schedules and make appropriate arrangements.
• Manage departmental paperwork and document flow, including photocopying, faxing, filing, data entry, data integrity, and document tracking.
• Inventory and coordinate ordering office supplies, and ensure adequate program and publicity materials are available and distributed.
• Develop and maintain efficient filing systems.
• Complete assigned documentation and reports accurately and on time, including web-based, electronic, and paper documents.
• Deal competently and courteously with clients, parents, and staff.
• Build positive workplace relationships and offer appropriate support while maintaining professionalism and following organizational policies and procedures.
• Attend and participate in staff and team meetings according to program needs.
• Follow professional ethics and standards of conduct, Redwood Family Care Network policies, and applicable legal, funding, and regulatory requirements.

Benefits

• Comprehensive medical, dental, vision, life, short-term disability, long-term disability, hospital indemnity, critical illness, and accident insurance options.
• Health Savings Account (HSA), Health Care Flexible Spending Account, and Dependent Care Flexible Spending Account.
• Employee assistance program (EAP).
• Employee discount program.
• Paid time off (PTO).
• Dayforce Wallet Daily Pay.
• Pre-tax 401(k) and after-tax Roth options.
• Tuition discount through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED