Program Performance Analyst

Foundation Finance Company, LLC • Rothschild, WI

3d

About The Position

The Program Performance Analyst monitors, tracks, and administers reviews of Foundation Finance dealers. The role involves reviewing extensive confidential internal and external documentation to identify risks that may affect the company. The analyst also evaluates dealer accounts and special programs, communicates account updates across teams, supports audits and dispute resolution, and coordinates with dealers and internal departments.

The position is based in an office environment, with significant time spent sitting, typing, and talking on the telephone. The company describes its work environment as flexible, with a casual dress code. Remote employees must reside in one of the states listed in the job posting. The listed pay range is USD $23.50–$26.00 per hour.

Requirements

• Associate degree in business, finance, communication, or a similar field and one year of experience in a comparable field, or three years of experience in a comparable field.
• Knowledge of word-processing, spreadsheet, and internet software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or organization employees.
• Ability to use common-sense understanding to carry out detailed but uninvolved written or oral instructions.
• Reliability, a positive and sociable team-oriented approach, good judgment and communication skills, attention to detail, and ability to multitask under deadline pressure.

Responsibilities

• Document reviews of dealer files and supporting documents to identify dealer-level risks.
• Coordinate and participate in reviews and analyses of dealers for reactivation.
• Review selected dealer accounts for possible termination, changes to stipulations, or addition to or removal from special handling programs.
• Present complex overviews and recommendations about special internal programs for existing dealers to department managers.
• Update internal platforms and reports to communicate account updates to teams and ensure systems are accurate according to company policy and procedure.
• Assist with quarterly audits of internal special-program dealer accounts as directed.
• Review, analyze, and recommend to management whether dealers should be added to or removed from special programs, including Pre/Full VAP, P+, and Stage Funding.
• Organize documents and contact dealers and customers for escalated dispute-resolution activities.
• Handle escalated dealer issues and coordinate with relevant teams to maintain cross-departmental communication.
• Correspond with dealers by email and phone regarding phone verifications, dealer files, and supporting documents.
• Perform other duties as assigned by management.
• Attend work promptly and regularly, take direction, work well with others, meet deadlines, concentrate and perform accurately, and respond productively to change.

Benefits

• Day-one health benefits, including medical, dental, vision, and flexible spending options such as HSA or FSA accounts.
• 401(k) with company match enrollment on day one.
• Paid time off, sick time, and volunteer time off.
• Paid parental leave options.
• Employer-paid life and disability coverage.
• Wellbeing on Demand Program.
• Flexible work environment and casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree