Program (Operations) Manager

GT Independence•, AL

5h•Hybrid

About The Position

The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. GT Independence is a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, supporting tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. The operations team is driven by trust, autonomy, and fun, believing great teams come from intrinsically motivated, empowered, and valued individuals who respect each other, care about the work, and succeed by working with purpose.

Requirements

Bachelor’s Degree required. Bachelor's in business management or business administration preferred.
At least two years of Operations experience
Excellent written and oral communication skills
Experience in supervision and leadership
Extensive experience in working on complex projects with critical thinking and problem solving
Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
Effective time management skills
Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
Experience building highly effective teams
Competence in Microsoft Office Suite
Competence in utilizing multiple software applications

Responsibilities

Develop and monitor key performance metrics to measure staff performance and operations functions
Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
Participates in business development for recently acquired contracts
Participates in quality improvement projects and leads efforts in continuous improvement
Monitors workloads of the group and re-assigns tasks appropriately
Responsible for meeting payroll schedule requirements so that payroll is distributed on time
Prepares reports
Monitors and measures current compliance standards
Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
Responsible for staffing, staff development, and training
Builds and maintains relationships with states and agencies as the key liaison
Resolves escalated customer complaints
Develops staff in a way that aligns with the Company's vision and values
Responsible for internal communications within the unit as well as with external stakeholders
Applies GT Independence values to the operational group
Other duties as assigned