Manager, Program Operations

Bright Horizons Family Solutions•Broomfield, CO

1d•Hybrid

About The Position

The Contact Center Program Manager is responsible for organizing, directing and leading project management activities for the contact center across all lines of business. The Program Manager is involved in all stages of a project or program insuring success in the planning, scheduling, implementing and tracking progress. The candidate is also responsible for gaining and maintaining a deep understanding of operational business processes and requirements to achieve the desired results. This is a hybrid position requiring 3 days a week onsite at our headquarters in Westminster, CO. Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.

Requirements

1–3 years of project management, project coordination, or ownership of initiatives and deliverables
High school diploma

Nice To Haves

Bachelor’s degree preferred
Expertise in planning, implementation, and support of projects and solutions for a smooth introduction
Possesses or willing to work towards a Project Management Certification
Strong communication and collaboration skills
Comfortable working with a variety of user groups ranging from senior executives to entry-level corporate office and contact center employees as well as entry-level employees
Ability to work and lead cross-functional team projects, prioritize work in a fast-paced changing environment
Ability to adjust and alter projects promptly and efficiently based on business needs
Strong computer skills in Word, Excel, PowerPoint, Outlook, Project, Visio and Access a plus.
Excellent verbal and written communication skills with internal and external constituents

Responsibilities

Leads solutions that best address customer needs, while coordinating the involvement of all necessary cross-functional teams.
Initiate and track the progress of each project against goals, objectives, approved budgets, and timelines
Establish and maintain strong partnerships with senior business leaders and their teams
Maintain comprehensive, consistent project planning, documentation and delivery that should incorporate timing and materials that are tailored to the intended audience.
Develop and maintain an understanding of the processes, goals, requirements, and issues related to Bright Horizons’ operational lines of business and supporting systems including how each is used and how the systems integrate to meet business needs.
Implements communication plan for meetings and written reports/meeting minutes to keep stakeholders and project resources informed. Facilitates project meetings.
Works with functional area leads to identify and evaluate fundamental issues on the project, interpret data on complex issues, make good business decisions to ensure solutions are implemented
Ensure processes and requirements are thoroughly documented and provided to appropriate participants to ensure that all materials created for communicating and training are carefully tailored to the intended audience.
Effectively communicate relevant project information to senior leaders.
Deliver engaging, informative, well-organized presentations that are effectively tailored to the intended audience.
Communicate difficult/sensitive information tactfully.