Program Manager, Operations

Hadley Designs

19h•Remote

About The Position

At Hadley Designs, we are rapidly scaling and are seeking an Operations Specialist to lead and manage the effectiveness of our product launch engine. This role is critical to our growth, sitting at the intersection of cross-functional teams, systems, and leadership. You will ensure that priorities are clear, decisions are made efficiently, and execution remains on track as we continue to grow. In this role, you will be a key execution partner to our Chief Creative Officer (CCO) and work closely with functional leads across the organization to ensure that product launches happen on time, with precision, and in alignment with the company’s strategic objectives. If you thrive in a fast-paced, high-impact environment and have a passion for improving systems and processes, this is an exciting opportunity to make a tangible difference in how we launch products at Hadley Designs. About Hadley Designs Hadley Designs is a family-founded brand redefining early education through creativity and purpose. We design screen-free, beautifully crafted learning tools that help parents and teachers make learning fun, engaging, and meaningful for children. Every product is hand-drawn and teacher-designed, ensuring that we are creating experiences that foster confidence and connection. Our Mission: We design screen-free products that parents can trust to help their children learn, grow, and reach their full potential. Our products replace noise and distraction with connection, curiosity, and real learning. Our Vision: We will build the most trusted children’s brand in the world, shaping how families learn, connect, and grow. Our products will be so widely used and passed down that generations of children will grow up learning from them and choose them again for their own families.

Requirements

At least 3 years of experience in project management, operations, or program management, especially within fast-paced, cross-functional environments.
Strong collaboration skills, comfortable working across all levels of the organization, including close interaction with executives.
Highly organized with strong communication skills, and the ability to manage complex projects and prioritize effectively.
Proficient in modern project management and documentation tools (e.g., ClickUp, Airtable, Box).
Adaptable and able to thrive in fast-paced environments, remain calm under pressure, and move projects forward in ambiguous situations.
Motivated by ownership and accountability, excelling at driving team effectiveness and achieving results.
Detail-oriented with an understanding of how small details impact the bigger picture.

Responsibilities

Ownership of Product Launches: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality.
Collaboration and Alignment: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs.
Launch Readiness and Execution: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations.
Process Improvement: Continuously identify opportunities for process improvements that increase efficiency and enhance execution.
Project Planning and Management: Own and manage project plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule.
Team Coordination: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers.
Documentation and Tools Management: Maintain and ensure the accuracy of project management tools such as ClickUp, Airtable, and Box.
Leadership Communication: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned.
Execution Leadership: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications.