Program Operations Coordinator - 1st Shift - Travel

GXO Logistics•Kansas City, MO

About The Position

The Program Operations Coordinator enhances product workflow by analyzing and developing plans that improve distribution, hardware lifecycle management, and inventory. The role creates and reviews procedures to maximize computer uptime while minimizing cost, and supports the strategic direction of Core Enablement functions. It provides global commercial support for hyperscale data centers and coordinates RFPs, bids, SOWs, project tracking, reporting, dashboards, and stakeholder collaboration. The position requires travel of up to 75%.

Requirements

Bachelor’s degree or equivalent related work or military experience.
Ability to travel up to 75%.
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity with and ability to comply with TSA security procedures.
Ability to travel domestically by road, rail, and air as required for the role and in accordance with company travel and expense requirements.
Ability to lift objects of various shapes, sizes, and weights.
Ability to stand, sit, or walk for extended periods.
Ability to reach, including above the head; bend, climb, push, pull, twist, squat, and kneel.
Ability to handle or manage tools or equipment.
Ability to tolerate hot or cold warehouse environments.

Nice To Haves

Two years of experience in data center operations, ML hardware logistics, or supply chain.
Project management experience and knowledge of the high-density server/rack vertical.
Experience with Microsoft Office and DCIM/Inventory Management software.
Highly organized and detail-oriented work style with a proactive and professional attitude.
Creative thinking and problem-solving skills; ability to be conclusive, results-oriented, and strategic when considering technical constraints.
Ability to work with minimal supervision, maintain confidentiality when appropriate, produce accurate output, and meet deadlines.
Ability to build and maintain effective, reciprocal work relationships within and outside the company, specifically with Infrastructure teams.

Responsibilities

Oversee reporting of Requests for Proposals (RFPs) and pursuits for hyperscale data center global commercial support, and manage Asana tracking for active projects and bids.
Manage max cap tracking, perform Cost Plus Analysis, and establish expected budgets and inputs for standardized Statements of Work (SOWs).
Build dashboards and tools to structure the RFP process, streamline data center workflows, and support a Lean operational culture.
Conduct formal and informal postmortems for RFPs and bids, track year-over-year progress, and compare actual performance with original bid expectations.
Maintain repositories for services and service exhibits, ensuring services stated in SOWs are reflected in the relevant Service Exhibit.
Develop and manage specific SOWs based on financial models, monitoring and tracking each SOW variation.
Use project-type templates and roles to manage SOW numbers, revisions, changes, and site locations.
Collaborate with functional workstream owners and management to achieve deployment and commercial goals, while managing stakeholder expectations for strategic initiatives.