Operations Coordinator - Logistics 1st Shift

Scholastic Book Fairs•Jefferson City, MO

About The Position

The Operations Coordinator II provides day-to-day administrative and operational support across inbound, outbound, transportation, and staffing activities. The role serves as a communication link between Operations leadership, warehouse associates, transportation providers, support departments, and external partners. The coordinator supports daily operating workflows, monitors schedules, staffing, workload, and appointments, communicates changing priorities, and escalates barriers. The role also oversees and troubleshoots operational equipment and areas, and oversees shuttle operations to help meet outbound SLAs and ship orders on time. It includes external DMS maintenance and using the shuttle user interface to analyze data, resolve common faults, and maximize throughput. The position coordinates carrier appointments, dock schedules, and shipments; tracks shipments and resolves or escalates exceptions. Administrative work includes maintaining SOPs, work instructions, logs, and records; tracking action items; supporting audits and compliance; and contributing to continuous-improvement initiatives. The coordinator supports safety policies, escalates safety concerns, and upholds documentation, Lock Out/Tag Out, and mechanical safety requirements.

Requirements

High school diploma or equivalent.
1–2 years of experience in warehouse operations, distribution, or transportation.
Strong communication, organization, and data-analysis skills.
Proficiency in Excel, Word, and Outlook.
Ability to work effectively in a fast-paced environment.
Ability to obtain Lock Out/Tag Out certification as needed.
Attention to detail and commitment to accuracy in labeling and order flow.

Responsibilities

Support daily workflows across inbound, outbound, inventory, and transportation.
Monitor schedules, staffing, workload, and appointments.
Communicate changes in priorities, escalate barriers, and maintain visibility into operating priorities and outstanding issues.
Oversee, maintain, and troubleshoot advanced operational equipment and areas.
Oversee shuttle operations to help meet outbound SLAs and ensure orders ship on time.
Perform external DMS maintenance and analyze shuttle user-interface data to resolve common faults and maximize throughput.
Manage carrier appointments, dock schedules, and shipment coordination.
Communicate with carriers, drivers, vendors, and internal transportation teams.
Track shipments, resolve exceptions, and escalate delays or service failures.
Maintain SOPs, work instructions, logs, and operational documentation.
Maintain accurate records and identify trends or variances for leadership review.
Track action items and follow up on outstanding issues.
Support audits, compliance tasks, and continuous-improvement initiatives.
Support safety policies and identify and escalate safety concerns.
Ensure required documentation is complete and compliant, and uphold safety requirements including Lock Out/Tag Out procedures and mechanical safety checks.