Program Officer for Wilson Fish Bridge to Employment

Global Refuge • Baltimore, MD

2d

About The Position

The Program Officer for the Wilson Fish Bridge to Employment program supports effective implementation, quality, and compliance of the Texas-based program. Reporting to the Associate Director, the role coordinates partner onboarding and relationship management; provides training and technical assistance; monitors subaward performance and compliance with Global Refuge and Office of Refugee Resettlement (ORR) requirements; and supports grants, agreements, reporting, proposals, and knowledge management. Through collaboration with subaward partners, employers, workforce development organizations, community organizations, and other stakeholders, the Program Officer promotes timely, high-quality employment training, placement, and English language services that advance participant self-sufficiency and community integration.

Requirements

• Undergraduate degree in social work, social sciences, nonprofit management, or a related field, or an equivalent combination of education and relevant experience.
• At least three years of relevant experience serving refugees, immigrants, or people with limited English proficiency.
• Knowledge of employment services, workforce development, refugee economic integration, English language services, and participant-centered service delivery.
• Experience interpreting and ensuring compliance with federal grants, cooperative agreements, contracts, subawards, and applicable policies and regulations.
• Experience designing and overseeing partner monitoring, performance improvement, continuous quality improvement, and risk-management processes.
• Experience developing and delivering training and technical assistance to service providers, subrecipients, or partner organizations.
• Ability to collect, analyze, interpret, and communicate program information to assess compliance, outcomes, trends, and performance.
• Strong writing, editing, analysis, and reporting skills, including the ability to interpret technical requirements and contribute to proposals.
• Strong relationship-management, networking, and interpersonal skills and ability to collaborate effectively with colleagues, partners, and community stakeholders.
• Excellent organizational and project-management skills, including ability to manage multiple priorities and attention to detail.
• Ability to adapt to changing priorities, exercise sound judgment, and remain focused on action and outcomes.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.
• Ability and willingness to travel up to 25% of the time.

Nice To Haves

• Experience with refugee resettlement programs and ORR programs is strongly preferred.
• Familiarity with databases, learning-management systems, and other program-management applications.

Responsibilities

• Coordinate informational sessions, onboarding, and training for new and existing subaward partner staff and other stakeholders supporting the Wilson Fish Bridge to Employment Program.
• Manage partner relationships and maintain accurate, current contact information and related records.
• Collaborate with Programs Administration, Finance, and other internal teams to support timely development, execution, and management of contracts, subawards, and memoranda of understanding.
• Monitor and evaluate subaward partners for program quality, performance, and compliance with Global Refuge and ORR requirements.
• Provide technical assistance on program implementation, documentation, reporting, service delivery, and compliance; analyze partner capacity, progress, and client and program trends.
• Plan and conduct remote and on-site monitoring visits, including stakeholder meetings.
• Prepare monitoring reports, recommendations, corrective action plans, desk audits, and Performance Improvement Plans, and follow up on identified issues.
• Track timely submission of required quarterly, semiannual, annual, and other programmatic reports.
• Support development and refinement of monitoring tools, procedures, training materials, standard operating procedures, and other program resources.
• Manage program content and partner resources in Global Refuge Connect, the Learning Management System, and other knowledge-management platforms.
• Collaborate with employers, workforce development organizations, community organizations, and other stakeholders to share resources and strengthen effective practices.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• 20 days of vacation per year, 12 days of sick leave, and 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• 403(b) company contribution of 3% and an additional 7% match, which vests immediately.
• Tuition reimbursement.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level