Associate Director for Wilson Fish Bridge to Employment

Global Refuge • Baltimore, MD

3d

About The Position

The Associate Director for the Wilson Fish Bridge to Employment Program provides strategic, programmatic, and operational leadership for the Texas-based program. The program strengthens employment services and supports the economic self-sufficiency and community integration of refugees and other eligible newcomers through subaward partners, employers, workforce development organizations, and community stakeholders. It ensures Office of Refugee Resettlement (ORR)-eligible individuals, particularly Refugee Cash Assistance recipients, can access employment training, placement services, and English language instruction.

Reporting to the Director for Resettlement, the Associate Director supervises Program Officers and other assigned staff; leads partner engagement, onboarding, training, technical assistance, and monitoring; oversees subaward performance and compliance; and directs agreements, grants, reporting, proposals, budgeting, and knowledge management. The role collaborates with internal teams and external stakeholders to support timely, high-quality, participant-centered services that advance employment, self-sufficiency, and community integration.

Requirements

• Undergraduate degree in social work, social sciences, nonprofit management, public administration, or a related field, or an equivalent combination of education and relevant experience.
• At least eight years of progressively responsible experience serving refugees, immigrants, or people with limited English proficiency, including substantial program-management experience.
• At least five years of staff supervision or team leadership, including coaching, performance management, and professional development.
• Demonstrated experience leading complex, multi-partner programs and managing competing priorities in a changing environment.
• Strong knowledge of employment services, workforce development, refugee economic integration, English language services, and participant-centered service delivery.
• Experience interpreting and ensuring compliance with federal grants, cooperative agreements, contracts, subawards, and applicable policies and regulations.
• Experience designing and overseeing partner monitoring, performance improvement, continuous quality improvement, and risk-management processes.
• Experience developing and delivering training and technical assistance to service providers, subrecipients, or partner organizations.
• Ability to collect, analyze, interpret, and communicate program and financial information to assess compliance, outcomes, trends, and performance.
• Experience managing program budgets and contributing to grant proposals, continuation applications, and funder reports.
• Excellent writing, editing, analysis, presentation, and reporting skills, including the ability to interpret technical requirements and communicate effectively with varied audiences.
• Strong relationship-management, facilitation, negotiation, networking, and interpersonal skills, with the ability to collaborate effectively across internal teams and external stakeholders.
• Excellent organizational and project-management skills, sound judgment, attention to detail, and a focus on action and outcomes.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Deep commitment to Global Refuge's core values and ability to model those values in leadership and relationships with colleagues, partners, and communities.
• Ability and willingness to travel up to 25% of the time.

Nice To Haves

• Graduate degree preferred.
• Experience with refugee resettlement and ORR programs strongly preferred.
• Familiarity with databases, learning-management systems, and other program-management applications.

Responsibilities

• Provide strategic, programmatic, and operational leadership for the Wilson Fish Bridge to Employment Program, aligned with Global Refuge priorities and ORR requirements.
• Supervise, coach, and support Program Officers and other assigned staff, establish expectations, promote professional development, and foster a collaborative, accountable, and inclusive team environment.
• Lead informational sessions, onboarding, training, and ongoing engagement for subaward partner staff and program stakeholders.
• Build and maintain relationships with subaward partners, employers, workforce development and community organizations, the State Refugee Coordinator, ORR-funded programs, and other stakeholders.
• Collaborate with internal teams to develop, execute, amend, and manage contracts, subawards, memoranda of understanding, and related agreements.
• Oversee monitoring and evaluation of subaward partners for program quality, performance, fiscal stewardship, and compliance with Global Refuge and ORR requirements.
• Direct training and technical assistance on program implementation, employment service delivery, documentation, reporting, data quality, and compliance.
• Review program, partner, and participant data to assess capacity, progress, outcomes, risks, and trends and inform program strategy.
• Approve and participate in remote and on-site monitoring visits, stakeholder meetings, desk audits, and other quality-assurance activities.
• Ensure timely completion of monitoring reports, recommendations, corrective action plans, Performance Improvement Plans, and follow-up on identified issues.
• Oversee required quarterly, semiannual, annual, and other programmatic and financial reporting; review and approve reports before submission.
• Develop and refine monitoring tools, procedures, training materials, standard operating procedures, work plans, and other program resources.
• Oversee program content and partner resources in Global Refuge Connect, the Learning Management System, and other knowledge-management platforms.
• Manage program budgets, forecasts, and resource allocation with Finance; monitor expenditures and adherence to funding requirements.
• Lead or significantly contribute to funding proposals, continuation applications, grant modifications, and other resource-development efforts.
• Promote consistent, participant-centered, culturally and linguistically responsive services and effective program practices across the partner network.
• Represent Global Refuge in meetings, presentations, and collaborative initiatives with funders, partners, coalitions, and national stakeholders.
• Monitor emerging trends, policies, and promising practices in refugee employment and economic integration and translate them into program improvements.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage effective on the first day of employment.
• 20 days of vacation per year.
• 12 days of sick leave.
• 12 paid holidays.
• 12 weeks of fully paid parental leave.
• Up to 12 weeks of fully paid FMLA leave.
• 403(b) company contribution of 3% and an additional 7% match, which vests immediately.
• Tuition reimbursement.
• Professional development.
• Competitive salary and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior