Program Manager, Developmental Disabilities, Bureau of Children, Youth, Families & Developmental Disabilities

City of New York • Long Island City, NY

2d

About The Position

The Program Manager works within the Bureau of Children, Youth, Families & Developmental Disabilities (CYF-DD), which plans and monitors much of New York City's community mental health services for children and adolescents and oversees more than 100 programs. The Bureau uses research and surveillance to guide service planning, implementation, and evaluation, incorporates a health equity lens, and supports family-driven, individualized, strength-based care. Its portfolio includes recreational, clinical, and vocational programs for people with intellectual or developmental disabilities (I/DD).

The role leads planning and development of services for people with co-occurring I/DD and mental health conditions. It manages and evaluates the I/DD program portfolio, supports procurement and provider quality, develops data and quality-improvement processes, and coordinates policy, referral, and systems-planning work. The Program Manager provides subject matter expertise, technical assistance, and supervision, and serves as a liaison among City and State agencies, providers, and other stakeholders.

The posting identifies the civil service title as City Research Scientist (21744). The stated qualifications for Assignment Level II and above include a doctorate with one year of relevant responsible supervisory, administrative, or research experience; or a master's degree with three years of responsible full-time research experience; or equivalent education and experience, subject to the stated minimum master's degree and experience requirements. Appointments are subject to a minimum one-year probationary period.

Requirements

• For Assignment Level II and above, meet one of the stated education and experience pathways: a doctorate in an appropriate field plus one year of responsible supervisory, administrative, or research experience; a master's degree in an appropriate field plus three years of responsible full-time research experience; or equivalent education and experience.
• All candidates for Assignment Level II and above must have at least a master's degree in an appropriate field and at least two years of the specified experience; two years as a City Research Scientist Level I may substitute for the experience described in pathways 1 and 2.
• Appointments are subject to a minimum probationary period of one year.

Nice To Haves

• Extensive experience with the I/DD service system, community-based mental health programs, public health initiatives, or behavioral health integration.
• Extensive knowledge of I/DD and child, youth, or adult mental health.
• Experience with data management and quality-improvement initiatives.
• Experience with needs assessment, program development, and strategic planning.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Understanding of trauma-informed care, health equity principles, and strength-based approaches.
• Outstanding program management and organizational skills.
• Ability to build partnerships and collaborate with government agencies, healthcare providers, and community-based organizations.
• Experience incorporating racial equity and social justice principles into program operations, and demonstrated commitment to supporting communities affected by systemic oppression and bias.
• Strong teamwork and collaboration skills, with the ability to work effectively both independently and as part of a multi-stakeholder team.

Responsibilities

• Lead strategic planning to identify service needs, existing programs, and gaps for individuals with co-occurring I/DD and mental health conditions.
• Assess local, state, and national best practices for services to individuals with co-occurring I/DD and mental health conditions.
• Design new program models informed by evidence-based practices.
• Develop needs requests and grant proposals to mobilize additional resources.
• Lead procurement and vendor selection for I/DD services.
• Support development of referral pathways to improve access to I/DD services.
• Collaborate with the Bureau policy team to analyze policy issues and develop recommendations.
• Work with Data and Program Quality Analysts to identify meaningful program metrics and develop data reporting processes.
• Supervise Specialist Consultants managing the I/DD program portfolio, including monitoring scopes, budgets, and regulations; conducting site visits and data analysis; overseeing corrective action plans; and liaising with DOHMH staff on budgetary or contractual matters.
• Provide subject matter expertise to Bureau, Division, and Agency staff.
• Guide or provide technical assistance to contracted providers to support program quality, effectiveness, and equity.
• Oversee mental health data reporting from provider agencies and use the data for continuous quality improvement.
• Review, synthesize, and report data findings with actionable recommendations for the I/DD program portfolio.
• Serve as a key liaison to OPWDD, NYC Health & Hospitals, and OMH divisions focused on co-occurring conditions.
• Build relationships with internal DOHMH programs, City and State agencies, and I/DD service providers.
• Convene and facilitate stakeholder meetings, including preparing agendas and following up on action items.
• Collaborate with the Office of Policy and Planning on systems planning and stakeholder engagement.
• Supervise one or more program consultants.

Benefits

• Potential eligibility for federal and state loan forgiveness and repayment assistance programs.
• Premium-free health insurance plan.
• Additional health, fitness, and financial benefits may be available depending on the position's union or benefit fund.
• Public-sector defined-benefit pension plan.
• Tax-deferred savings program.
• Worksite Wellness Program.
• Depending on the position, the ability to work from home up to two days per week.
• Job security compared to private-sector employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager