Program Manager

MONARCH • Southern Pines, NC

10d

About The Position

The Program Manager provides supervision and guidance to staff and the individuals they support, aiming to enhance quality of life through services that help individuals achieve their personal dreams and goals. The position serves as the Qualified Professional for assigned people and programs. The role includes assessment and person-centered planning, coordinating and monitoring services and clinical authorizations, supervising and training staff, maintaining required records and documentation, responding to incidents, and supporting safe and compliant program operations. Driving and travel may be required. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 scheduled hours per week. On-call coverage is part of the role.

Requirements

• Minimum of a bachelor's degree, dependent upon experience.
• Valid U.S. driver's license.
• Qualified Professional (QP) qualification under 10A NCAC 27G .0104, met through one of the following: a non-human-services bachelor's degree and 4 years of full-time or 8 years of part-time applicable experience; a human-services bachelor's degree and 2 years of full-time or 4 years of part-time applicable experience; or a human-services master's degree and 1 year of full-time or 2 years of part-time applicable experience.
• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day-program settings is listed as 3 years and not required.
• Experience working with children or adults with a mental health diagnosis or intellectual/developmental disability is required; 1–4 years depending on education and population served.
• Management experience is listed as 2 years and not required.

Responsibilities

• Provide initial and ongoing assessments; evaluate person-centered plan effectiveness and individual progress; participate in provider and natural-support team meetings; and facilitate person-centered plan development.
• Identify opportunities to use existing community resources and apply person-centered approaches and positive strategies in interactions and program plans.
• Ensure service requests reflect eligibility, continued-stay, and discharge criteria; coordinate services and supports that align with the person-centered plan and individual needs while remaining fiscally viable.
• Initiate and maintain clinical authorizations and related systems, address authorization and billing issues, and review clinical documentation for service requirements.
• Ensure staff are trained on plans, programs, and applicable privileging requirements; complete clinical supervision plans and monitor performance through direct observation, presence across shifts, and unannounced visits.
• Complete required and requested reports and documentation; maintain individual records; and coordinate daily, monthly, quarterly, and annual documentation in the EHR and/or medical record.
• Communicate effectively with individuals, staff, coworkers, supervisors, stakeholders, and people important to those receiving services.
• Assist with hiring, discipline, termination, training, and performance appraisals as appropriate; coordinate employee development and corrective action documentation with the Administrative Services Manager or other appropriate personnel; and inform the Director of Program Operations when necessary.
• Respond to incidents promptly and effectively according to agency policies and procedures.
• Maintain a safe working environment for employees and people receiving services.
• Know emergency procedures, including preventative and crisis services, and schedule and participate in on-call coverage.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Perform other relevant responsibilities assigned by the supervisor.
• Drive and travel as required.

Benefits

• Competitive and flexible total rewards package, with customizable offerings that may include comprehensive health coverage, retirement plans, and professional development support.
• Comprehensive, competitive benefits package supporting full-time and part-time team members and their families.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager