Program Manager

Episcopal Community Ser•National City, CA

5d•$90,650 - $113,312

About The Position

The Program Manager is responsible for the day-to-day programmatic and fiscal management of ECS’s Para las Familias Children’s Mental Health Services Program. The role oversees a team of clinical staff who assess, diagnose, and provide behavior intervention and family therapy services to children ages 0 to 12 with multiple psychosocial needs in homes, childcare and preschool settings, and other community-based locations. The Program Manager oversees clinical services, staff development, program policies and procedures, clinical record quality, budgets, and compliance with contracts, grants, and funding agreements. The role also establishes and maintains relationships with volunteers, student interns, government and community agencies, and other partners. The position requires a California-licensed clinician, fluency in English and Spanish, and extensive travel within targeted regions of San Diego County.

Requirements

Master’s degree or Ph.D. in Psychology, Counseling, or Social Work.
At least five years of experience in a clinical setting; experience with young children and families is preferred.
Must be a California-licensed Marriage and Family Therapist (MFT), Licensed Clinical Social Worker (LCSW), or Licensed Professional Clinical Counselor (LPCC).
Bilingual Spanish skills are required; read, speak, and write fluently in English and Spanish.
Must pass a criminal background check, including Live Scan fingerprinting.
Valid California driver’s license and automobile insurance; access to reliable transportation.
Must have CPR certification or be willing to obtain it on the job.
Must have medical clearance certifying absence of TB and be free from debarment.
Knowledge of master’s-level therapy and counseling principles, diagnosis, treatment, and rehabilitation in individual and group settings.
Knowledge of current DSM application, particularly for young children, youth, and family systems.
Knowledge of family and child therapy theory and practice involving issues such as domestic violence, child abuse, marital problems, separation, and custody disputes.
Knowledge of parent skill-building techniques and child development.
Knowledge of clinical supervision requirements and standards established by the California Board of Behavioral Sciences.
Knowledge of ethics and standards relevant to child-abuse reporting and client/staff interactions.
Knowledge of cultural competencies for serving the target population.
Knowledge of Medi-Cal billing requirements, standards, and practices, and experience working on county-funded behavioral health programs.
Knowledge of best practices in case and client file documentation, supervisory principles, and legal and ethical issues in professional health and human services.
Clinical assessment, diagnosis, and supervisory skills.
Good computer skills, including word processing, database interfaces, Internet, data entry, PowerPoint, and email.
Effective communication, teamwork, collaboration, critical thinking, judgment, decision-making, time management, multitasking, and deadline management skills.
Ability to respond appropriately to non-compliant, difficult, and potentially volatile individuals and situations.
Ability to provide meaningful clinical supervision and effective supervision, training, and leadership to clinical staff.
Ability to develop attachment-based and trauma-focused intervention plans addressing children’s behavioral and emotional problems and parent participation.
Ability to organize and set priorities, exercise sound independent judgment, communicate effectively orally and in writing, and coordinate and participate in external program presentations.
Ability to work with diverse clients, staff, and community representatives; understand contract and scope-of-work requirements; manage a budget; and interact with accounting requirements.
Comfort interacting with clients in non-traditional settings, including homes, schools, and community areas.
Adherence to San Diego County, federal, state, and ECS policies and procedures, as well as applicable professional laws, regulations, and codes of ethics.
Position involves extensive travel within targeted regions of San Diego County and may involve moderate to high stress.

Nice To Haves

Two years of supervisory or management experience overseeing clinical, case management, or behavioral health staff preferred.
Experience managing multiple programs, locations, or contracts simultaneously preferred.
Additional field-appropriate certifications, such as CADAC or play therapy, are helpful.

Responsibilities

Identify psychological, emotional, or behavioral issues and diagnose disorders.
Clinically review therapeutic treatment plans, including the type, frequency, intensity, and duration of therapy.
Evaluate counseling or treatment effectiveness and recommend changes to plans and diagnoses as needed.
Participate in treatment team meetings and contribute to treatment plans and diagnoses.
Oversee behavior intervention services for children ages 0 to 12 in homes, preschools, and other community settings.
Assist in developing individualized intervention plans incorporating attachment-based and trauma-focused issues affecting families.
Ensure medical records meet quality improvement guidelines and contract requirements.
Establish and maintain positive relationships with government and non-government entities, community groups, and business neighbors.
Consult with community, social, health, and welfare agencies.
Monitor staff productivity and billable-service expectations to support program sustainability and financial viability.
Analyze productivity reports, service utilization, and revenue trends to maximize reimbursement and program performance.
Develop strategies to increase program enrollment, retention, and revenue while maintaining quality standards.
Oversee multiple program contracts, grants, and funding agreements.
Ensure compliance with contractual obligations, performance measures, and reporting requirements.
Monitor contract deliverables, service targets, budgets, and outcome expectations.
Prepare reports and presentations for executive leadership, funders, and regulatory agencies.
Provide initial and ongoing training for staff, volunteers, and consultants consistent with program services, goals, and objectives.
Perform other duties as assigned by direct and executive management.