Program Manager

Merakey • West Goshen Township, PA

4d • $635,000

About The Position

The Program Manager oversees the day-to-day management of specific programs or services within an assigned division. Reporting to the Program Director or Director, the role coordinates program activities, supervises staff, and ensures high-quality services for participants. The Program Manager may also carry a caseload. The position includes personnel management, professional services management, purchasing and receipt reconciliation, regional on-call responsibilities, incident management with QCO, client fund management, and medication intake and distribution. The Program Manager oversees required staff training and program operations to ensure compliance with monthly budget requirements. Where applicable, the role requires understanding labor matters such as seniority, overtime rules, and contract interpretation.

The schedule is Monday through Friday, 8 a.m. to 4 p.m. Starting salary is listed as “$63,5000.”

Merakey is a nonprofit provider of developmental, behavioral health, and education services. It has more than 8,000 employees and supports nearly 40,000 individuals and families across 12 states. Merakey follows a zero-tolerance policy for abuse and is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Bachelor’s degree preferred with at least 1 year of Human Services experience; alternatively, an associate degree with 2 years of Human Services experience, or a high school diploma with 5 years of Human Services experience.
• NASDP Certification required within 1 year of hire, if applicable.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Supervise program staff by providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide training and professional development opportunities for staff.
• Delegate responsibilities and balance workloads among team members.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Promote a positive, inclusive, collaborative work environment.
• Oversee participant intake and assessment to understand individual needs.
• Develop and implement individualized service plans for participants.
• Monitor participant progress and adjust service plans as needed.
• Provide crisis intervention and support during emergencies or crises.
• Support participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with program requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization in meetings, events, and community forums.
• Perform other duties as assigned.
• Manage personnel matters, including leave management, workers’ compensation, unemployment, performance management, hiring, remediation, and termination.
• Manage professional services.
• Purchase required supplies and reconcile receipts.
• Fulfill on-call responsibilities for the region.
• Manage incidents in partnership with QCO.
• Manage client funds.
• Oversee intake and distribution of medication.
• Ensure the team completes required trainings.
• Oversee program operations to ensure adherence to monthly budget requirements.

Benefits

• Comprehensive medical, dental, and vision coverage, with access to healthcare advocacy support.
• Retirement plan with pre-tax and Roth employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, with self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs for entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED