Program Manager

Avery's House LLC•Boise, ID

7d•Onsite

About The Position

The Program Manager carries out projects at the direction of the Executive Director and provides guidance and leadership regarding the agency’s overall direction, focus, vision, and mission. The role conducts strategic and long-range planning and serves as a liaison to Clinical, Client Support, and Management. It also provides administrative support for Medication Management Operations and oversees the agency’s daily business, front-of-house functions, and operations. The Program Manager oversees completion and submission of reports and records required by contract agencies, referral sources, and monitoring, auditing, accrediting, and licensing agencies. The role ensures services are delivered ethically and at a high quality, supports customer satisfaction, and ensures employees and the agency comply with agency policies and procedures and National Accreditation Standards. The Program Manager makes necessary records and resources accessible to staff; ensures compliance with applicable laws, regulations, leases, professional standards, and licenses; and serves as the agency’s administrative authority for grievances. The role also ensures crisis and emergency policies are understood and implemented, enforces agency policies and procedures, and manages support staff, including hiring, supervision, training, and scheduling.

Requirements

Valid Idaho Driver’s License in good standing.
Must be at least 21 years of age.
Must pass a background check.
Must pass drug screening.
Ability to climb up and down stairs and hills, bend, and lift 25+ pounds.

Nice To Haves

Enhanced Clearance with Idaho Health and Welfare is preferred and will be required to obtain.
CPR/First Aid certification is preferred and will be required to obtain.
A current TB test will be required to obtain.

Responsibilities

Carry out projects at the direction of the Executive Director.
Provide guidance and leadership regarding the agency’s overall direction, focus, vision, and mission.
Conduct strategic and long-range planning for the agency.
Serve as a liaison to Clinical, Client Support, and Management.
Provide administrative support for Medication Management Operations.
Oversee and monitor the agency’s daily business and practices.
Oversee front-of-house functions and operations.
Oversee completion and submission of reports and records required by contract agencies, referral sources, and monitoring, auditing, accrediting, and licensing agencies.
Ensure agency services are ethical and high quality, supporting a high level of customer satisfaction.
Ensure employees and the agency comply with agency policies and procedures and National Accreditation Standards.
Provide staff access to records and resources needed to perform their duties.
Ensure compliance with mandated laws, regulations, leases, ethical and professional standards, and licenses, including those promulgated by the state, Department of Health Services, and The Joint Commission.
Serve as the agency’s administrative authority for grievances submitted by employees, customers, clients, or others.
Ensure crisis and emergency policies and procedures are understood and implemented.
Follow and enforce agency policies and procedures.
Manage support staff, including hiring, supervising, training, and scheduling.