Program Manager

Energize Marketing•New York, NY

10d•$65,000 - $80,000•Remote

About The Position

Energize Marketing is seeking a Program Manager to manage assigned programs and the client experience from sales handoff through completion. The role serves as a primary day-to-day contact for clients and coordinates with Customer Success and Operations, Sales, Demand Gen, Content, Research, Webinars, and other internal teams. Programs range from demand generation campaigns and webinars to global research, content initiatives, and complex integrated programs. The Program Manager establishes timelines, milestones, deliverables, responsibilities, and expectations; keeps clients and teams aligned; communicates status and risks; and helps ensure programs are delivered successfully. The role also contributes to reporting and client meetings, identifies expansion and renewal signals, and supports renewals and upsells with department leadership and Sales. Performance is measured on client satisfaction and program delivery.

Requirements

3–5 years of program management, project management, customer success, account management, or similar client-facing experience.
Experience managing client-facing programs from kickoff through completion, including timelines, deliverables, stakeholder coordination, approvals, reporting, and ongoing client communication.
Strong client communication and relationship-management skills, including confidence leading meetings, managing expectations, and navigating changing priorities.
Strong organizational and project management skills, excellent attention to detail, and ability to manage multiple programs, deadlines, and stakeholders simultaneously.
Proactive, solutions-oriented mindset and ability to identify risks, keep programs moving, and escalate issues appropriately.
Ability to collaborate across internal teams while taking ownership of the overall client experience and program delivery.
Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience.
Must reside in and be authorized to work in the United States.

Nice To Haves

Experience with B2B technology marketing tactics such as demand generation, content syndication, webinars, research, and content marketing programs is strongly preferred.
Experience with project management, CRM, and/or digital marketing platforms such as Monday.com, HubSpot, or similar systems is preferred.

Responsibilities

Take ownership of programs after the Sales handoff and coordinate continuity from contract receipt through program completion.
Schedule and lead client kickoff calls.
Establish project timelines, milestones, deliverables, responsibilities, and expectations.
Serve as the primary day-to-day client contact for assigned programs.
Coordinate client and internal stakeholders across Customer Operations, Sales, TechStudio/Content, and other functions.
Follow up proactively on approvals, assets, targeting requirements, deliverables, and outstanding decisions.
Communicate program status, next steps, risks, and timeline changes to clients.
Ensure internal teams have what they need to meet client commitments.
Partner with Customer Operations on lead and campaign reporting and manage client-facing delivery and communications.
Coordinate QBRs using reporting and decks prepared by Customer Operations, and participate in or present at client meetings as appropriate.
Identify client needs, expansion opportunities, and renewal signals.
Support renewals and upsells in collaboration with department leadership and Sales.
Partner with Content, Research, Webinars, and Demand Gen teams to manage standalone and integrated programs.
Escalate delivery risks, client concerns, and scope issues before they become larger problems.