Program Manager (PM)

Heritage•Charlottesville, VA

3d•Onsite

About The Position

HealthPro Heritage is hiring a full-time Program Manager at The Colonnades, a long-term-care continuing care retirement community in Charlottesville, Virginia, serving skilled nursing, assisted living, independent living, and memory care residents. The role combines direct patient treatment with management and oversight of therapy programs and clinical staff. The position is 40 hours per week, and compensation depends on experience and discipline. The Program Manager leads clinical therapy staff and supports high-quality, compliant rehabilitation services. Responsibilities include maintaining a clinical caseload, overseeing operations and documentation, developing and growing programs, and addressing patient and staff concerns. The role also includes staff education, community outreach, regulatory compliance, and maintaining a safe environment. HealthPro Heritage describes itself as a therapist-led organization providing clinical services across nursing facilities, retirement communities, hospitals, home care, and pediatric schools and clinics. It highlights a mission-driven culture, professional growth opportunities, collaboration, clinical excellence, and a comprehensive benefits package.

Requirements

Degree in the required discipline: Physical Therapy, Occupational Therapy, Speech Therapy, Physical Therapy Assisting, or Occupational Therapy Assisting.
Valid state licensure as a PT, OT, SLP, PTA, or COTA, or eligibility to obtain licensure.
At least 3–5 years of clinical experience in rehabilitation or a related healthcare field.
Ability to lead, motivate, and manage a multidisciplinary team of therapists and support staff.
Strong knowledge of rehabilitation principles, practices, and patient-care protocols.
Excellent written and verbal communication skills for interacting with staff, patients, families, and stakeholders.
Effective decision-making and critical-thinking skills.
Strong organizational skills, including the ability to manage schedules, resources, and budgets.
Familiarity with healthcare regulations, including HIPAA, Medicare/Medicaid, and other applicable laws.

Nice To Haves

Supervisory or management experience in a healthcare setting, ideally in rehabilitation therapy.

Responsibilities

Directly manage and supervise clinical therapy staff, including hiring, conducting performance appraisals, and fostering a positive team atmosphere.
Monitor personnel compliance and credentials, and develop corrective action plans when needed.
Maintain a clinical caseload and ensure high-quality therapy services in compliance with regulatory standards, including CARF and JCAHO.
Review therapy programs and services to assess their effectiveness and efficiency.
Develop strategies to expand therapy programs, build caseloads, and implement initiatives such as fitness or dementia programs.
Lead marketing efforts with local hospitals, physicians, and the community to promote the therapy program.
Oversee patient and therapist scheduling to ensure adequate coverage.
Track and report assessment-period data, and ensure documentation follows Medicare and company guidelines.
Investigate and resolve patient-, staff-, or service-related issues through open communication and problem-solving.
Provide ongoing education and in-service training to staff and community members.
Maintain current knowledge of laws and regulations governing rehabilitation services.
Ensure a safe environment by following infection-control and OSHA standards and ensuring proper use of tools and equipment.