Program Manager
About The Position
The Program Manager guides and supervises Direct Support Professionals (DSPs) across multiple residential programs and day program environments. The role ensures agency policies and procedures are implemented correctly and that consumers receive services that support valued, high-quality lives. The Program Manager reports directly to the Director of Adult Services. The position oversees program operations and licensing compliance, supports community relations and inclusion, and manages personnel matters such as hiring, performance reviews, training, scheduling, and staff development.
Requirements
- High school diploma or equivalent.
- A two-year degree or certificate in a human services field, or equivalent.
- Demonstrated management and training experience.
- Five years of direct support experience in community human services.
- Ability to satisfactorily complete requisite background checks.
- Strong leadership skills in program support.
- Demonstrated excellence in providing direct support to consumers.
- General knowledge and use of Microsoft Office Suite applications, such as Outlook and Word.
Responsibilities
- Work with Site Supervisors to schedule and arrange transportation for consumers.
- Complete and submit attendance in accordance with agency policies, procedures, and timeframes.
- Ensure program operations comply with licensing regulations, prepare necessary documentation, and attend licensing visits.
- Understand and implement current state licensing rules and regulations, agency policies and practices, and protections for consumers’ rights.
- Work with the Director of Adult Services to operate programs within budget, as needed.
- Communicate and collaborate with administrative office and HR personnel as necessary.
- Educate community members about people with developmental disabilities, including their rights and responsibilities, and help dispel myths.
- Support consumers in inviting community members to learn about the agency and the people it serves.
- Recruit and mentor community volunteers and intern students.
- Collaborate and network with other service agencies in the community.
- Communicate with and maintain relationships with community vendors, landlords, neighbors, and related entities.
- Assist in developing promotional materials, including websites, newsletters, newspaper articles, brochures, and videos, and maintain media contacts.
- Coordinate activities that promote community inclusion for consumers.
- Enhance staff relations through effective communication, encouragement of growth and self-development, teamwork, conflict resolution, and adequate support for DSPs.
- Coordinate personnel management, including hiring DSPs, conducting performance reviews, facilitating meetings, delegating tasks and responsibilities, defusing conflicts, and implementing grievance and formal procedures.
- Initiate personal development and coordinate DSP training and in-services, including orienting new DSPs, arranging training attendance, maintaining training records, and supporting ongoing staff development.
- Ensure DSPs are scheduled and paid and receive requested time off based on program needs.
- Regularly attend and/or facilitate meetings with the Supervisor, management and clinical team members, and DSPs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
