Developmental Disabilities Program Manager

ViaQuest • Canton, OH

3d

About The Position

ViaQuest Residential Services provides support and services to individuals with developmental disabilities in their homes. The Program Manager coordinates and manages services and supports for individuals served, promotes quality services and community engagement, supports behavioral strategies, and supervises Direct Support Professionals. The role is full-time, based in Summit County, and requires on-call availability.

Requirements

• High school diploma or GED.
• Three years of experience in the developmental disabilities field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management skills.

Nice To Haves

• Bachelor’s- or master’s-level degree in a related field.

Responsibilities

• Ensure individuals served receive quality services and are engaged with the community.
• Coordinate and manage services and supports, including medical appointments, household management, behavior management, financial services, and benefits.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in developing behavior support strategies, ensure they are implemented, train staff on them, and assess their effectiveness.
• Collaborate with members of each individual's service team to support communication and customer service.
• Supervise Direct Support Professionals and ensure they are thoroughly trained and provide quality services.
• Monitor staffing hours to ensure services are provided appropriately and coverage is in place for all shifts.
• Provide customer service to individuals served, families and guardians, the county board, and service-team members.

Benefits

• Paid training.
• Benefit package for full-time employees, including medical, vision, dental, disability, and life insurance, and a 401(k).
• Employee discount program.
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED