Program Manager

CARDEA HEALTH•Oakland, CA

31d•$85,000 - $110,000•Onsite

About The Position

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness. At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. Primary Work Location: The primary work location for this role is at a new program at the Radisson hotel in Oakland. Training will occur at other locations in the Bay Area. This program is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more.

Requirements

Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse team members and clients
Strong leadership skills, including team building
Excellent organizational skills and attention to detail
Excellent critical thinking and creative problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a high-paced and at times stressful environment
Display resilience and resourcefulness in tackling tasks and finding solutions
Must provide proof of COVID vaccination or willing to be vaccinated
Have a passion for serving marginalized populations
Proficiency in Microsoft Office Suite is required
Discretion and confidentiality in handling sensitive information
Professionalism, integrity, and a proactive approach to problem-solving
Bachelor’s degree or equivalent professional experience
At least two years of related experience required
Proven experience as a team leader and operations professional

Nice To Haves

Experience working with people experiencing homelessness preferred
Experience working in healthcare preferred

Responsibilities

Assist the Program Director of Transitional Housing and Director of Nursing for Transitional Housing with leading a team of dedicated clinical and non-clinical professionals
Under the direction of the Program Director, oversee facilities and operations at a site of units
Support the Program Director in manage personnel and operations related to: Clinical staff, Case management, Housekeeping, Caregiving, Food service, Transportation, Housing navigation
Troubleshoot issues as indicated
Escalate challenges when appropriate
Manage client experience in the program from referral to discharge
Assist with data reporting as required for assessment of program performance
Maximize program efficacy in securing service connections and permanent housing for clients
Ensure that clients move through program in accordance with program parameters
Fill all beds promptly