Program Manager

EDSI (Educational Data Systems, Inc.)•Hartford, CT

10d

About The Position

The Program Manager oversees and coordinates career development initiatives at American Job Center locations and leads a team supporting participants in achieving their career goals. The role develops and implements career services programs, builds connections with team members and participants, and facilitates opportunities for jobseekers. It works with internal and external partners to improve career readiness and job placement outcomes. The Program Manager ensures compliance with contractual obligations and WIOA and JFES regulations, maintains documentation and reporting standards, audits participant files and case management tools, and monitors team performance and outcomes. The role coaches Career Advisors and Case Managers, reviews caseloads and participant progress, and collaborates with colleagues and partners to improve engagement and service delivery. It represents the organization in workforce meetings and contract discussions, attends required meetings and professional development, and travels to other American Job Center offices in the North Central Region as needed.

Requirements

Bachelor’s degree required.
At least 3 years of experience in a leadership role; career services, human resources, or related experience preferred.
Experience managing and motivating teams, setting goals, and providing guidance and support to team members.
In-depth knowledge of career development theories, job market trends, and case management strategies.
Excellent communication skills, including clear communication, active listening, and effective delivery of information and feedback.
Experience developing and implementing programs to meet organizational career services goals.
Strong proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, for report generation and data analysis.
Driver’s license and reliable transportation required.

Responsibilities

Interpret and teach federal and state regulations to help Career Advisors meet WIOA and JFES contractual obligations.
Maintain documentation standards, including timely file certification and proper creation of activities in CTHires and ETO.
Ensure timely, well-written case notes that properly evaluate participants’ experiences.
Coach Career Advisors on time management and organizational skills to support participant goals.
Coach Case Managers and Career Advisors to improve data-entry skills and quality in support of contractual obligations.
Ensure team compliance with contract goals and WIOA and JFES regulations and guidelines.
Monitor team performance, reports, and outcomes.
Ensure team members submit report responses and meet deadlines.
Assist with project report preparation as needed.
Ensure contract-required outcomes and goals are met.
Review and audit participant files and case management tools for compliance.
Meet with Career Advisors to review caseloads during IEP reviews and assess participant progress toward job readiness in a timely manner.
Conduct weekly performance reviews and provide team members with feedback, guidance, and accountability.
Collaborate with the team to implement processes that increase participant engagement.
Enhance career services programming through employer engagement, event coordination, and referral partnerships.
Analyze service trends, team performance, and process bottlenecks.
Collaborate with leadership colleagues on best practices across Pods.
Represent the organization at workforce collaboration meetings, partner forums, and contract discussions.
Participate in professional development and attend required meetings.
Travel to provide leadership coverage at other American Job Center offices in the North Central Region as needed.
Take on other opportunities as available.