Program Manager

Merakey • West Chester, PA

4d

About The Position

The Program Manager oversees the day-to-day management of specific programs or services within an assigned division. Reporting to the Program Director or Director, the role coordinates program activities, supervises staff, and ensures high-quality services for participants. The position may also carry its own caseload.

The Program Manager oversees participant intake, assessment, individualized service planning, progress monitoring, crisis support, and safety follow-up. The role ensures compliance with program requirements and standards, gathers and reports program data, coordinates logistics, and collaborates with community partners.

The position also manages personnel matters and professional services, purchases supplies, reconciles receipts, oversees client funds and medication intake and distribution, and monitors staff training compliance and program budgets. On-call responsibilities apply for the region. Where applicable, the role requires understanding labor matters such as seniority, overtime rules, and contract interpretation.

The stated schedule is Monday through Friday, 8 a.m. to 4 p.m. Starting salary is listed as "$63,5000." Merakey is a nonprofit provider of developmental, behavioral health, and education services, with more than 8,000 employees serving nearly 40,000 individuals and families across 12 states. Merakey follows a zero-tolerance policy for abuse and is an Equal Opportunity Employer committed to diversity.

Requirements

• Bachelor’s degree preferred, with 1 year of experience in Human Services; or
• Associate degree with 2 years of experience in Human Services; or
• High school diploma with 5 years of experience in Human Services.
• NASDP certification is required within 1 year of hire, if applicable.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Supervise program staff by providing direction, guidance, and support.
• Conduct regular staff meetings to discuss program goals, updates, and challenges.
• Provide staff training and professional development opportunities.
• Delegate tasks and responsibilities while ensuring a balanced workload.
• Address staffing issues, conflicts, and concerns in a timely and effective manner.
• Promote a positive, inclusive, collaborative work environment.
• Oversee participant intake and assessment to understand individual needs.
• Develop and implement individualized service plans for participants.
• Monitor participant progress and adjust service plans as needed.
• Provide crisis intervention and support to participants experiencing emergencies or crises.
• Promote participant safety and well-being through regular check-ins and follow-ups.
• Ensure compliance with programmatic requirements, regulations, and standards.
• Collect, analyze, and report program data and outcomes to stakeholders.
• Coordinate program logistics, including scheduling, space management, and transportation.
• Collaborate with community partners and stakeholders to enhance program impact.
• Represent the program and organization at meetings, events, and community forums.
• Perform other duties as assigned.
• Manage personnel matters, including leave management, workers' compensation, unemployment, performance management, hiring, remediation, and termination.
• Manage professional services.
• Purchase required supplies and reconcile receipts.
• Fulfill on-call responsibilities for the region.
• Manage incidents in partnership with QCO.
• Understand applicable labor matters, including seniority, overtime rules, and contract interpretation.
• Manage client funds.
• Oversee intake and distribution of medication.
• Ensure the team completes required trainings.
• Oversee program operations to ensure adherence to monthly budget requirements.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth (after-tax) employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, featuring self-care tools and resources.
• Backup childcare, elder care, and household services through Care.com.
• Confidential counseling, legal, and financial services through the Employee Assistance Program.
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED