Program Manager- Technical Support and User Engagement

General Dynamics Information Technology•USA DC Home Office (DCHOME), DC

5d•$165,750 - $224,250•Remote

About The Position

GDIT is seeking an experienced Program Manager to lead the technical support, user engagement, and operational coordination functions for a large, federally funded data access and linkage initiative. This role serves as the primary manager responsible for overseeing Data Use Agreement (DUA) workflows, Privacy Board activities, user support, analytic output review, training, requirements tracking, and public‑facing website operations in support of the NIH Data Access Program. The Program Manager works closely with federal leadership, technical teams, researchers, and cross‑functional support staff to ensure effective, timely, and compliant execution of all required activities for technical support and user engagement.

Requirements

Doctorate degree in a relevant field such as biostatistics, epidemiology, bioinformatics, health services research, statistics, computer science, or data science.
5+ years of relevant experience
Deep understanding of federal data access processes, including experience with DUAs, privacy compliance, and research oversight workflows.
Demonstrated experience managing complex operational programs involving federal data, research users, or secure data environments.
Experience leading teams performing technical user support, training, workflow operations, documentation development, or customer‑facing services.
Strong communication skills, including ability to interface with researchers, federal staff, and technical teams, and to prepare high‑quality documentation, reports, and presentations.
Ability to manage complex schedules, metrics, deliverables, risks, and program reporting requirements.
Experience coordinating cross‑functional groups and managing high‑volume workflow operations.
Experience with CMS data
Ability to obtain/maintain a Public Trust or higher.

Nice To Haves

Experience working with CMS data, NIH programs, or other HHS agencies on data governance, user support, or research operations.
Expertise in disclosure review, data privacy, or analytic output review policies.
Experience designing user training, virtual workshops, or technical assistance materials.
Background with privacy boards, human subjects research, or controlled access data repositories.
Experience managing large‑scale user‑facing systems, DUA tracking systems, or public‑facing federal websites.
Familiarity with metadata, documentation standards, and user onboarding workflows.
Prior leadership experience supporting aging, health services research, or biomedical research programs.
Washington, DC area preferred.

Responsibilities

Drive the end‑to‑end management of Data Use Agreement (DUA) workflows, including CMS DUAs, amendments, non‑federal DUAs, and associated documentation, ensuring processing within defined timelines.
Oversee the Privacy Board process, including weekly meeting coordination, agenda preparation, action tracking, and timely delivery of minutes, summaries, and routing of approved DUAs for signature.
Lead user support activities, including the development of technical assistance materials, direct support guidance, and service‑level compliance for user inquiries and issues.
Manage analytic output and disclosure review operations, ensuring automated and manual reviews align with policy requirements and are completed within established timeframes.
Direct development and maintenance of the Program’s marketing and dissemination plan, mandatory training content, webinars, masking materials, and user retention strategies.
Oversee requirements tracking through implementation and operation of automated workflows, tools, and dashboards supporting DUAs, requests, approvals, status changes, and training compliance.
Lead study closeout and transfer processes, including file transfers, Material Transfer Agreements, and documentation required for transitioning completed studies.
Manage user engagement, communications, and public‑facing website operations on a .gov domain, ensuring content accuracy, accessibility, and compliance with Section 508 and federal web standards.
Guide execution of program assessment activities, including surveys, post‑event evaluations, user feedback analysis, and performance reporting.
Provide supervisory oversight for team members and subcontractors, including mentoring, performance reviews, and ensuring high‑quality delivery in all task areas.
Maintain continuous alignment with privacy, data security, and compliance requirements throughout all program workflows.

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.